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Change Credit Card Vendors

Status: Acknowledged
by sfoosball on ‎09-05-2018 02:55 PM

Sorry but I gave up trying to figure out how to make a new topic in Customer Service so I thought I would throw my idea out here. 

 

For the most part, my experience with Best Buy customer service has been pretty great. Not so with Citi. Whenever I ask a question, they don't read the substance of the question, they just copy and paste an unrelated answer and then tell the customer to go away. 

 

Next, I am fearful that their archaic security methods are indicative of their overall security and that my personal data is at risk. For example, they cannot figure out how to deal with HTML in the secure message center so they ban the use of all punctuation as their "solution".  They say "some" punctuation but you can't use an apostrophe, comma or period so it's all punctuation. This is bad... really bad. If their security people can't figure out how HTML works, how can we expect them to protect our data?

 

I also think that the terrible Citi "customer service" reflects poorly on Best Buy. I've seen several blog posts about how terrible Best Buy was only to find out that it was Citi customer service that treated the person so poorly. Citi is one of those companies that seems to dismiss losing cusomers; it's not even a minor inconvenience to them. 

 

I've had a Best Buy rewards card for fifteen if not twenty years. By far Citi has been the worst Best Buy connected customer experience I've ever had.

 

Thanks for listening.

Status: Acknowledged

Thanks for sharing your thoughts on our partnership with Citibank. I can promise you we do reevaluate our partnerships when we deem it appropriate.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-10-2018 01:42 PM
Status changed to: Acknowledged

Thanks for sharing your thoughts on our partnership with Citibank. I can promise you we do reevaluate our partnerships when we deem it appropriate.

by doughboy7112
on ‎01-30-2019 11:22 AM
I think Best Buy is equally at fault. They keep pushing it's CiTi, not them. Why isn't Best Buy in control of their credit holders.
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