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Call Center Service Fails

Status: Tell Us More
by on ‎11-22-2020 06:03 PM

The stores are suffering in customer service.  When a customer calls the local store they are routed to a call center and never sends the calls to the local store.  I waited on hold to ask a simple question about an order and waited 59 minutes and was never answered, so I hoped in the car and went to my store to complain and get answers, my call was still on hold.   The store manager was very kind and understanding and explained the call-in strategy is failing.  I hope someone that can correct this will see this message. Help your stores and associates be their best.

Status: Tell Us More

Thanks for the feedback on this! I'm fairly certain how these phone calls are routed depends on the market you are in. Does anyone else have any feedback on this? Make sure to vote for an idea if you like it.

Comments
by Emerging Expert
on ‎11-23-2020 06:30 AM

Agreed call centers are a serious pile up. 

 

In their defense they get a lot of calls

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-24-2020 08:56 AM
Status changed to: Tell Us More

Thanks for the feedback on this! I'm fairly certain how these phone calls are routed depends on the market you are in. Does anyone else have any feedback on this? Make sure to vote for an idea if you like it.

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