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Buying warranties

Status: Tell Us More
by Valued Contributor on ‎10-23-2013 10:20 AM

I was kind of shocked about this the other day my own self but apparently it's true.

 

At the current time you cannot purchase a warranty via the internet (after purchased/shipped) and you can't purchase a warranty for in store purchased good items afterwards online/over the phone.

 

My suggestion is well two things really.

 

1) In store purchases should also show under "orders" on your account if you sign in on the Best Buy website. 

2) Make it so you can order warranties within the 15 day policy window of course for different things that have a warranty over the phone, over the internet, and in store purchases. There is no excuse if a geek squad agent is able to actually look up my order, and  even get to the warranty information but they can't edit my  order with the warranty information. That's just silly and redundant. That would be an easy additional power for the geek squad team over the internet/phone. 

Status: Tell Us More
I guess I'm not entirely sure what you are asking for. A customer should be able to purchase a Geek Squad Protection (GSP) plan for any eligible product within 15 days of making the purchase. Any purchase made in store can have a GSP added in any of our stores. Any purchase made on BestBuy.com can have a GSP added after the fact online, over-the-phone, or in one of our stores. Are you stating you would like to be able to add a GSP to a purchase made in a Best Buy store online or over-the-phone?
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-23-2013 12:06 PM
Status changed to: Tell Us More
I guess I'm not entirely sure what you are asking for. A customer should be able to purchase a Geek Squad Protection (GSP) plan for any eligible product within 15 days of making the purchase. Any purchase made in store can have a GSP added in any of our stores. Any purchase made on BestBuy.com can have a GSP added after the fact online, over-the-phone, or in one of our stores. Are you stating you would like to be able to add a GSP to a purchase made in a Best Buy store online or over-the-phone?
by Valued Contributor
on ‎10-25-2013 11:51 AM

Hi Allan,

 

I purchased an HP H8-1534 desktop online and also purchased an HP Officejet 8600 in the store near me(about 40 miles away...) for a friend. 

 

After giving the items to my friend he asked if they came with warranties and I told them I didn't have enough personally to purchase them but that there were some warranties. So he gave me the money and I looked online first and didn't see anyway to purcase the warranties online. So then I called up on the phone ( cause again nearest one is like 40 miles...) and they told me it would have to be done in store.

 

So what I am suggesting is that warranties can be purchased AFTER the actual shipping of product/gaining of product from the store not online in the4 store but also online/and also on the phone. 

 

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-28-2013 12:18 PM

@AWBrown,

 

Thanks for the additional clarification. 

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