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Build Your Own Computer

Status: Tell Us More
by on ‎11-23-2013 11:13 AM

It would be really awesome if you had space in your stores (For example, you have all of that square footage from your music instrument experiment in the Fargo, ND store) that customers could use to build their own computers.  Customers could pay to use the space and get help from your Geeksquad team members.  I want nothing more than to build my own computer, but I don't even know where to start.  This would be a really great service to have access to.

Status: Tell Us More
As someone who has always wanted to build my own desktop computer I would love to see this. Given the value of space in our stores I would be surprised if we allotted floor space exclusively to build computers. I could see us offering classes on how to build your own computer, and we could temporarily transition floor space for these classes. Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.
Comments
by Valued Contributor
on ‎11-23-2013 11:26 AM

I remember 15 years ago where my computer store would offer a course for $100.  You assemble your computer with a dozen people for 2 hours.

  • build confidence knowing your machine and knowing your components
  • good promotion

I guess problems can include...

  • lack of time to "burn test" your components.  Ideally 24 to 48 hours.
  • would all students be at the same level?
  • would all students be using the same components (entry level vs gaming rig)
  • potential warranty issues as the computer is not professionally installed.
by Valued Contributor
on ‎11-25-2013 09:43 AM

seems like a pretty sweet idea reallly. 

 

The only way I can see this really happening though is if it was scheduled by appointment. As an official "geeksquad builder" would have to be at the store at that particular time to make sure there are plenty of geeksquad members on call. 

 

That could also affect the price. I don't see $100 being enough either honestly. 

 

I do love the concept though. 

 

Now from my own point of view, and a a builder for nearly 13 years (I was 12 when I started building my first rig!) there is a vast and I do mean a VAST amount of information out there on the internet on what you should need/use and even several videos to guide you on the way. You can also use pcpartpicker for compatiblity assistance. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-25-2013 01:26 PM
Status changed to: Tell Us More
As someone who has always wanted to build my own desktop computer I would love to see this. Given the value of space in our stores I would be surprised if we allotted floor space exclusively to build computers. I could see us offering classes on how to build your own computer, and we could temporarily transition floor space for these classes. Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.
by Valued Contributor
on ‎11-25-2013 01:33 PM

Allan,

 

I know the geek squad has several in home services it could have more of a "personal" touch and be an offered item. I know there is a service you can purchase where they teach you about Windows in general so maybe they could offer an in house course on building computers and what to look for. Like let's say (hypothetically)

 

Lesson one: is going over your needs, discussing the best options  as far as hardware from what has been llisted in the needs, and then any extras the person wants. This would include assistance in ordering ( I am not sure how this would work in the sense "could somebody order something from outside of best buy) surely they could but the geek squad person wouldn't be allowed to say that? *shrugs* oh well...

 

After an alloted amount of time has passed the geek squad agent would call you up first to confirm that all parts have arrivd ( there could be a checklist made up ) . After confirmation a new date is set and the geeksquad member comes out and starts with the real lesson. 

 

Now OBVIOUSLY this is going to take at least a couple of hours cause you never know what issues you may run into. There should be time ranges like. 2-3 hours it costs this. If more than four hours it costs this, and etc. So it gives people an idea. 

 

This could be a great moneymaker for Best Buy. My only real concern are two things:

 

1) Let's be honest over the  years geeksquad has lost a fair bit of their reputation (at least out where I live) I am not sure many would trust them in building a computer

2) How many people would REALLY use the service? s

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-25-2013 01:58 PM

@AWBrown, I really like this spin on an already great idea. This in-home service could be like the consultation service we provide for in-home Home Theater installs. Maybe the fee for the visit could be subtracted from the purchase of parts bought from us to build their new computer.

by Valued Contributor
on ‎11-26-2013 07:38 AM

You mean like a discount for buying the parts from you guys? I would imagine there would have to still be a separate service fee of some kind though to pay for gas etc? On the other hand it's a known fact that retailers normally make at least 30% profit off of sales so you are right you would still make plenty. 

 

I feel this could be a great idea it just needs a lot of thinking out. 

by Valued Expert
on ‎12-08-2013 11:12 PM

I know Best Buy has some awesome relationships with computer vendors, and wouldn't it be nice if customers were able to name their own parts from the major vendors on the market that Best Buy sells, be able to build their own computer and get the same customer support and warranty support as something you buy pre-built in the stores?

 

While Best Buy does sell add on peripherals that customers can purchase in store at the time of their power purchase, often times, there is no compatibility information listed on the tags of pre built computers in my observations such as the kind of slots for expandability or how much the computer can be upgraded to or power supply information ,etc Why not expand these details to me more detailed just like the listings on the Best Buy website instead of brief?

 

I guess this post is 2 ideas in one post. The more information a customer knows about the computer the more likely the customer will purchase add on components that same day with the purchase of a brand new computer.

by Emerging Expert
on ‎12-20-2013 10:29 AM

I think it would seriously cause a lot of issues for Best Buy. 

 

There are only so many Geek squad members to go around and not all of them are qualified to help you build a computer and most of the regular employees on the floor are nearly tech savvy enough. and not all of them are qualified to help you build a computer.  Best Buy then would also need to stock the components.

 

Building a tower is not difficult but it can go wrong.

 

There would be no warranty and Best Buy could never offer the Service Plan on a built computer.

 

Personally I learned buy reading books and then when I retired my first computer I reverse engineered it.

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