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Bring Back "Store" Pages & Open Item/Clearance Pages

Status: Tell Us More
by on ‎11-19-2015 06:38 PM

A great example of "if it ain't broke don't fix it" - Best Buy had a GREAT infastructure in place and decided - hmmm well that's not complicated enough and changed it in the most bone-headed of ways:

 

OLD SYSTEM

You could go to stores.bestbuy.com and type in your zip code and from there select the store cloest to you and see that store's "home page."  From there you could click on "Clearance" (new items, discounted because discontinued) -or- "Open Box Items" (returns/exchange) and shop by category (i.e. laptops, TVs, etc.) or Brand (i.e.  Apple, Microsoft) for THAT store. If you wanted to search multiple stores within a radius you could click the "Multi-Store" link at the top of the page and the same filters would reply.

 

NEW SYSTEM

There's only a link to Best Buy outlet. You have to click on open box at the bottom and you're taken to a webpage with ALL open boxes (with no specification to geopgrahy so you may be seeing all open items across the country). When you find the item you want open box, you click on buying options and then put in a zip code and then it refreshes to narrow down the search to your area. In my case, almost every time, the open item popped up in a store in the city, but nowhere actually near me or the two stores I frequent here.

 

THE PROBLEM

I LOVED being able to go in and search for deals for the store that was down the street for me. I would frequently check for LG TV's or Apple laptops and it was easy to do. Sometimes too easy and I would impulse buy (I bought Kindles they had for over 50% off for gifts just because the price was great and the store down the street had them in stock). With this new system, it complicates this A LOT and I think you're going to find yourself stacking up open items because internally, stores don't do a lot to advertise and move open items. For example a store in town that I frequent had over 40 open item laptops. Another store was closing so they transferred ALL of these laptops to that store. At last check they're almost at 30 again and the other store has officially closed so they can't send those out - they're stuck with them. Under the new system you're not going to benefit from a customer that sees an $899.99 laptop for $499.99 because unless the person is SPECIFICALLY looking for that item and wants to go thru all the work of narrowing the search down by zip, they won't ever see it. 

 

This was a HUGE step in the wrong direction.

 

Status: Tell Us More

I know this was recently changed, and given that fact it is unlikely would be changing it back anytime in the near future. With that said, I would like to hear what others think of this idea. Make sure to vote for an idea if you like it.

Comments
by
on ‎11-22-2015 06:01 PM
Agreed. Mind you, their stock locator system was improved a while ago. Before unless they had two or more of an item in stock the item(s) would show up as out of stock at the stores. But now even if they only have ONE of an item it'll show up as in stock.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-23-2015 12:48 PM
Status changed to: Tell Us More

I know this was recently changed, and given that fact it is unlikely would be changing it back anytime in the near future. With that said, I would like to hear what others think of this idea. Make sure to vote for an idea if you like it.

by
on ‎11-23-2015 06:43 PM
Wasn't sticking with one way of thinking the exact reason why this company was on the verge of total bankruptcy just a couple short years ago? Either way, changing it back would definitely make those of us who are deal hunters happy to know what's in stock in our own individual stores without having to fish around through thousands of listings for the whole chain. That is, unless you guys bring back the ability to order stuff from different stores/districts via OMS again like it was about 3-4 years ago. I got a couple really great deals that way that weren't in stock in my local 2-3 BB stores by being able to do so and I got those items either delivered to my house or to my closest store so I didn't have to drive an hour or more to the stores with them in stock.
by
on ‎11-24-2015 10:05 AM
@CheapestGamer the only thing that really makes sense with this new system, IS if like you suggested, they were advertising these open boxes as part of a "virtual outlet store" but the fulfillment came out of local stores' inventory. This would allow them to fulfill the orders faster, but once again it does not fix the core issue of blocking impulse purchases by making it easier to navigate. At the very least they should consider adding a way to narrow down availability by store (or the multi-list where you could view multiple stores were cool too - if the deal was good enough I'd drive a little further to save more) and NOT by product.
by
on ‎12-28-2015 06:21 PM

Coming back to this idea, the number of open items are only compounding now with the huge onset of holiday returns. There's never been a better time to revert this back and make it easier for customers to shop open items and clearance. Just saying! 

by
on ‎12-31-2015 06:13 AM
Right now it seems like Best Buy is back to their old ways of 'stay the course' on everything they've changed or refuse to change. That's why they haven't seen any of my business unless I had gift card credit from a game trade-in or a free rewards certificate like from those 'mystery certificates' they send out at least once a year. If they're not going to make more customer friendly changes to their policies, then they won't get my business.
by
on ‎01-30-2016 10:51 PM
I agree with the original poster here....it was a bad idea...in fact I posted something very similar myself...this is a HUGE miss...
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