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Better handling of pre-orders

Status: Tell Us More
by Keen on ‎09-10-2014 02:48 PM

Pre-orders are currently a pain, and there are several things that could be done to make them better.

 

1. Set a pricing policy for pre-orders.  Something like "you'll pay the lowest price from when you place the pre-order to when it ships".  Then make the changes on BestBuy.com's back end to make the policy work reliably.

 

2. Under an account's Orders page, add an 'Open Orders' or 'Pre-orders' filter, so we can easily find and manage all our open pre-orders.

 

3. Adjust the Price Match policy.  Currently, we can only PM when placing an order.  For a pre-order, this means we're expected to cancel the existing order and place a new order with the PM in place.  Make it easier for orders that haven't shipped yet to be PMed.

Status: Tell Us More

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Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-10-2014 04:21 PM
Status changed to: Tell Us More

Does anyone else have anything to add to this idea? Make sure you vote for an idea if you like it.

by Valued Contributor
on ‎09-11-2014 07:11 AM

On number one I just wanted to say that normally prices are adjusted automatically already to my knowledge. This happened with Wolfenstein I know.

by Keen
on ‎09-11-2014 05:00 PM

@AWBrown My Homeland S3 pre-order was not adjusted this week.  This was after I waited to place the order after the prices on everything else in my order had changed to this week's prices.  When I posted to the Forums, I was informed by a mod that it was normal, that prices won't auto-update. 

by brandonjf72
on ‎09-19-2014 01:00 PM

An "Open Orders" filter is much needed and should be easy to do.   I currently have a ton of open pre-orders and I have to wade through them to see which ones haven't been completed or cancelled.

 

by DimitriGatsiopoulos
on ‎09-29-2014 05:42 PM
by Portman
on ‎10-07-2014 08:16 PM

These would all be great additions in my opinion.  I keep a spreadsheet right now for my games and movies so that I can tell what I have pre-ordered without having to go back through my order history (and to prevent duplicate orders).  Having an "open orders" selection would solve that problem.

 

As for the lowest price thing I've never been 100% sure if Best Buy already does that but if it isn't a policy I can see it being benefical for both the customers and the company by reducing customer service claims and solidfying pre-orders.

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