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Best Buy Supporting Apple Pay

Status: We Did It!
by on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: We Did It!

We will now be supporting Apple Pay. Currently we support it via our app, and later this year it should launch in our stores.

Comments
by
on ‎10-28-2014 11:19 AM

Why do you think its right to tell a customer who shops at your stores and on your web site that there form of payment (Apple Pay) is not accepted. It is a complete slap in the face to your customer. 

I will nolonger support Bestbuy because of this. There are to many places that will glady accept my form of payment and welcome my business. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-28-2014 12:27 PM

I am still not seeing where Best Buy has stated they are part of CurrentC, that they intend on implementing CurrentC in our stores when launched, and/or that we have ever stated we will never be accepting Apple Pay or Google Wallet. Could someone provide me a link to where we have officially stated any of this? All I see is where we stated we won't be accepting Apple Pay at this time; this certainly doesn't mean we won't be accepting Apple Pay in the future.

by
on ‎10-28-2014 12:48 PM

Allan: Best Buy is included in a list of merchants on the website of the group behind CurrentC. http://www.mcx.com/#2

by
on ‎10-28-2014 01:22 PM

Allan, Best Buy is prominantly featured on MCX's website (www.mcx.com) as a participating merchant.  MCX's only "product" is CurrentC. Furthermore, a Google search will detail how Best Buy (amongst other MCX members) disabled NFC payments earlier this year. I have not conducted exhaustive research, but I am not aware of any MCX participant that is accepting Google Wallet or Apple Pay in stores, with two participants (CVS and Rite-Aid) disabling NFC payments only recently while promising a CurrentC solution early next year.

 

Official statement or not, people are going to draw their own conclusions. And like I said, the conclusion will largely be guilty by MCX association.

 

I'm not going to so far as to boycott any store that uses CurrentC, but I won't use the service, and I will definitely prefer any MCX store that bucks the trend and affords customers the freedom to use NFC payment methods. It seems trivial, but to me the gesture would represent something much larger than just pay-by-phone.

by
on ‎10-29-2014 07:52 AM

I worked in a store where the wireless payment option was completely disabled on all pin-pad devices. This goes for the tap feature on credit cards, to Google Wallet. The tech was there and turned on, but the functionality was disabled. 

Best Buy and all other merchants should develop a universal wallet system. I think that's a great idea. If you want it to directly compete with Apple Pay and Google Wallet, I think that's great too. In order to do that, you have to allow the competition to compete. By disabling this tech you are just turning away customers that want to pay their way, and trying to FORCE adpoption of the CurrentC QR-code based model. 

Unfortunatly, as time has proven, convenience and usability will always win out. QR-codes are clunky and slow. There's a reason Apple and Google don't use them for payments. NFC is a better technology, is faster, more reliable, and safer. 

I think there's room for all. If CurrentC winds up truly being better, then it will win. Disabling the option to use an alternate form will force me to do 1 of 2 things. 1 Stop buying things where I can't use Apple Pay 2. Just use my credit card.

by
on ‎10-29-2014 08:28 AM

Best Buy is in trouble, and these kinds of decisions are emblematic of their descent. 

 

Frankly, they more or less lost me when they started insisting on taking your drivers license information for a return! Imagine this. Not only will they have my CC info, now they have a critical piece of ID associted with it. And Best Buy will never be hacked? Please...

 

Now. when there is an ideal solution for secure payment, Best Buy snubs its nose to its customers. This is all to save the 1.5% or whatever they pay to CC companies, and to collect more information from us. In general, its become almost impossible just to buy something without giving yourlife history to a store, and it's not only stupid, its wrong.

 

Further, my understanding is MCX will access your bank account directly, as a debit transaction. If this is true, it is even more insidious.

 

I've already used Apple Pay in several locations, and its worked great. I hope in the future there will be an eletrconic receipt attached to each Pay purchase, but besides that, it is fantastic. And secure.

 

 

by
on ‎10-29-2014 08:50 AM

MCX partners face fines for offering alternative mobile payment solutions.

 

If true, what a horrible contract.  Who on earth would sign on to a solution that locks your customers out of ANY other mobile payment option when said solution is going to take three years to develop? Three years is an eternity in technology. QR-code pictures in 2015? What a farce.

by
on ‎10-29-2014 09:01 AM

Interesting. According to this post an MCX can leave the consortium without fines, yet they are very clear about the exclusivity of CurrentC for members. I see two probable outcomes: companies are going to cut their losses soon and drop out of MCX due to all the negative coverage, or they are going to cut their losses some time next year when it flops.  Either way, I think NFC payments are coming back, and it's only a matter of when.

by
on ‎10-29-2014 10:13 AM

I am very dissapointed to find out when i went out of my way to best buy that you guys refuse to accept apple pay or any contactless payment for that matter, I am an Elite Plus member and have spent probably in the 10's of thousands with you guys in the past years, i do not plan to shop at bestbuy anymore until apple pay and other contactless payments are allowed, i hope you realize how big of a mistake this is.

 

I feel as if i got stabbed in the back after the loyalty i put into your company. To be honest even if you brought back apple pay support i dont know if it can fix the damage already done, you guys are going to have to work to get my loyalty back.

 

Along with me not shopping at your stores i will recommend others not to do so either until this is fixed, and apple pay isnt the only problem you guys have been having lately, i also have been limited with my student discounts because you require coupons to use it, you are the only store that i know that does this, you really need to get your greed in check You have no idea how dissappointed i am, i hope one day you can fix this problem and win my loyalty back but until then i will be shopping at other moms and pops stores as well as other big ones such as online stores like amazon, i hope this was worth it for you guys.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-29-2014 10:41 AM

@Oldiesmann, Thanks for the link. After I posted yesterday I continued to do my research on this and saw that myself. It does appear that we are part of this group, but I have not heard that we have any direct plans to implement any new payment options in our stores any time soon.

 

I do believe that someday these types of payments will be the norm for all retailers, but as I see it there is no clear cut winner at this point. I would imagine we would wait until there is a clear cut favorite before spending the enourmous amount of money it would cost to upgrade ever Point of Sale register in every one of our stores; not to mention the huge IT cost it would be for us.

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