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Best Buy Supporting Apple Pay

Status: We Did It!
by on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: We Did It!

We will now be supporting Apple Pay. Currently we support it via our app, and later this year it should launch in our stores.

Comments
by
on ‎10-27-2014 02:11 AM

It's bad enough that a major electronic retailer isn't supporting the latest technology but their reason for doing so is appalling. It's not that they just don't want to pay for the tech, which would be bad enough. They have the tech and disableed it. Best Buy and a group of other retailers are going to be pushing their own mobile payment solution and don't want to compete with Apple Pay or Google Wallet. This new mobile payment system, CurrentC, is going to access your bank account directly. There will be no fraud prevention like there is with credit cards. Give consumers the choice to choose. I will not be shopping in Best Buy until they reverse their decision, and I will be cancelling my Best Buy credit card. This is a disgusting business move that shows nothing but greed. 

by
on ‎10-27-2014 12:05 PM

Not sure why this thread got hijacked to debate the virtues of NFC vs Airdrop... LOL

 

The simple truth is that as a long time customer of BB and a Silver (now Elite) member, I am rethinking my allegiance to BB. It is not the only reason. It seems BB is not as customer centric as it used to be. When I first started my patrionig 10 years ago you would go into the store and there would be helpful staff members in each department. Now to find someone to help you have to wait in line at their centrally located informaiton center.  I went into buy a few TVs and it was a pain to even talk to anyone.  I got so frustrated that I decided to just go to the COSTCO in the same shopping center. The MEGA BOX store had someone to help me in less than 2 mins and I was out the door with 2 new TVs. Then a week later I need 2 more for my parents.. guess where I went.  COSTCO.  The savings was only $75 total for the last 2 TVs and nothing for the first 2 so it was not about price.

 

Now I read an article today that says BB will not support AP or GW. They want me to be forced into their own app and give them access to my bank account. I am going to go with NO! If BB wants to distinguish themselves from Walmart, Fry's and Costco they need to show they are open to making the customer happy and allow AP and GW.

 

Does anyone else see the irony of the situation? Walmart, BB & CVS are all now going to want to put a mobile payment app on Android and IOS... what if Google and Apple block your apps.... then what do you do... WELCOME Windows Phone users.... all 8% of the phone population... LOL.

 

Note to CVS.. way to help me go to Walgreens from now on. Plus, Walmart, I already avoid your like the plaugue you junk store. Now all we need is Target to jump ship and start working with AP and GW and Walmart's beligered stock will continue to decline.

 

Now off to Target's Website to let them know they need to reconsider the errors of their way.

by
on ‎10-27-2014 01:32 PM
Allan, yes, we want Best Buy to support NFC payments. Specifically disabling it in an attempt to convince people to use your own system instead is a terrible idea.
by
on ‎10-27-2014 02:22 PM

Why wont you support Apple Pay at your retail stores?

by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-27-2014 02:59 PM

Hey All,

 

I am not aware of any time Best Buy has stated we will never use Apple Pay or Google Wallet. As far as I know we have merely stated we will not be using these systems at this time. I also don't see where Best Buy has stated we will be launching our own system of payment.

by
on ‎10-27-2014 03:02 PM

I think it's very telling that while I have seen many folks crying foul over the MCX/CurrentC debacle, I have not seen anyone offering a solid voice of support for the CurrentC system from the consumer side. I've seen some people in the acceptance phase, hoping at least for some discounts once in awhile in exchange for their personal and financial information.

 

Yes, it might all blow over in time, but right now all of these stores (with Best Buy being lumped in by virtue of their membership in this alliance) are on the wrong side of the PR battle. I get why merchants prefer CurrentC, but now that Google Wallet and Apple Pay are a reality for many, from a customer's view CurrentC seems antiquated and foolish in both convenience and security. Between Target, Walmart, and Best Buy, the first one to drop this nonsense and adopt a customer friendly policy regarding NFC payments will get my purchases for items common to the three.

 

by
on ‎10-27-2014 03:29 PM

Hi Allan, I think the issue is that customers are aware that stores have the hardware to accept NFC payments, but it seems that companies that are members of MCX/CurrentC are purposely deactivating this capability to eventually push people towards the CurrentC mobile solution (which apparently isn't fully realized yet).

 

Google Wallet and Apply Pay don't require anything more than the NFC paypment processing solution from the retailer. It's not like stores that don't take Amex or Discover, because Google Wallet and Apple Pay are exactly like the credit cards the store already accepts. For stores with NFC terminals, it's more like saying "we can accept your payment method, we just don't want to."

 

Not saying it's not within a company's rights to do this, but it doesn't seem the most customer friendly approach.

by
on ‎10-27-2014 03:35 PM

Alan, Best Buy is part of the same group that at least two retailers who have now blocked Apple Pay/Google Wallet in favor of pushing CurrentC next year are a part of. Considering that Best Buy is probably the country's largest electronics chain, it makes no sense why they wouldn't be on board with new technology, until now. 

by
on ‎10-27-2014 04:06 PM

One minor correction to my last comment: there is one telling difference between a swipe card and an NFC card. The fees are a little higher for NFC. So in the end, unless somebody can elaborate otherwise, the motivating factor here is money and not the customer experience.

 

Hey, I get it, businesses have to make money. But buyers are going to shop where they feel welcome.

by
on ‎10-28-2014 08:37 AM

Hey Best Buy, you want customers to use your system, then make it a better choice for customers.  Make it a great app, or offer a discount (since you dont pay credit card fees if customers use it since it links directly to bank accounts), but in the end let the customer decide.  You are blocking Apple Pay to avoid credit card fees and to track customer habits while you dont even have your app ready to go.  Stupid, even moreso than CVS or Walmart, since your customers are technology users by definition.  Great way to drive away everyone and send them online or to Target.  I hope Apple blocks your new app from their Appstore. 

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