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Best Buy Supporting Apple Pay

Status: We Did It!
by on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: We Did It!

We will now be supporting Apple Pay. Currently we support it via our app, and later this year it should launch in our stores.

on ‎10-29-2014 05:41 PM
This is completely unacceptable on so many fronts. My position is that if Best Buy (where I shop frequently) is not going to use or allow Apple Pay then as an Apple community, we should boycott Best Buy completely. I will never shop there as long as they persist in blocking this feature. They are a supplier of Apple products - really? They are going to block this? Stupid. I have way too many other choices than to accept this. Apple folks, we are 50 or 100 million strong. We can force them to change this stupid position. Join me - BOYCOTT BEST BUY UNTIL THIS IS RESOLVED!!!!!
on ‎10-30-2014 02:42 PM

@Allan-BBY   First - I empathize with you, that you are in the untenable position of "holding the company line" as you respond to the comments in this thread for the Idea Exchange suggestion for "Best Buy Supporting Apple Pay".

In reply to your comment that "I still feel like we will not be committing to any of these payment types until there is a clear frontrunner and heavy adoption of a particular payment system." Apple Pay is already accepted at approx. 220,000 locations vs. the estimated 110,000 that will be accepting CurrentC when it launches in 2015.  Of course, as we have already discovered this week - Apple Pay is (or was) also "unofficially" accepted at many of the MCX member company retail outlets, until they unceremoniously and abruptly turned off that technological capability over the weekend (refer to CVS and RiteAid).

I sincerely hope that you are able to quickly and expeditiously escalate this string of comments to your senior management, and help convince them that they are going to lose significant business over this upcoming holiday season, if they do not re-activate the NFC terminals, and begin accepting AP and GW NFC payments.

Happy Holidays!

on ‎10-30-2014 03:37 PM

Best Buy has already committed to the payment system CurrenttC, as MCX lists them as a member on their website.  However, CurrentC is not expected to be fully operational until about mid-2015.  The frontrunner is NFC (and payment system that the major credit card companies have adopted).  Apple Pay already has over a million registrants.  Based on CurrentC's poor reviews and recent server hack, it doesn't look good for them.  BB and other merchants associated with MCX may want to consider jumping from a sinking ship that hasn't even left port yet. 

on ‎11-07-2014 01:06 PM

Any updates on this idea? With the holiday shopping season fast approaching it'd be nice to have a definitive answer on whether Best Buy plans to support NFC payments anytime soon...

on ‎11-19-2014 11:33 AM

I don't really care about using ApplePay at Best Buy personally. It's more convenient for everyday transactions. I think more importantly we need BBY to support EMV payments with the new chip cards.

on ‎11-19-2014 11:42 AM

Jonathan in my opinion I think you should care about using Apple Pay at Best Buy. a few reasons, 1 it is more secure by miles than using your CC. 2. one less thing to carry around. 3. A company that sells technology to the masses should be able to allow customers to pay with new technology. We are not asking for Best Buy to accept BitCoin, or anything risky. We are asking Best Buy to enable a software feature for hardware they already have. Best Buy takes my money = Best Buy makes money. thay should want to take my money in any form. As far as everyday transactions I actually work at bestbuy and purchase something nearly everyday (gum, snack, drink, cable, case, etc.) so it would be much nicer to not have my CC/DC with me when I am at work. I beleive Best Buy will start accepting the chip and pin payments due to them being held liable for fraudulant charges if they do not accept Chipped cards by 2016.

on ‎01-18-2015 12:47 AM

This needs to be implimented. You have the ability to do it, the only thing holding you back before were the card not present fees (which are no longer there). Now it's only MCX, get rid of them, it won't last or work, and if you do stick with them, turn NFC back on when MCX allows you to.

on ‎04-27-2015 09:56 PM

GREAT NEWS!!! Best Buy is going to start accepting apple pay in stores starting this fall, and in the best buy app immediately! Thanks guys for all of the support!

by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-28-2015 05:30 PM
Status changed to: We Did It!

We will now be supporting Apple Pay. Currently we support it via our app, and later this year it should launch in our stores.

on ‎04-28-2015 06:58 PM
Yay!!! Finally! Thanks Best Buy for making the right decision! This will be great!
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