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Best Buy Needs to Change!!!

Status: Tell Us More
by on ‎12-17-2014 12:50 AM

Best Buy needs to make some changes if they want to not lose customers. They have been making several negative changes for a couple of years now and I am getting fed up.


1. Why do I have to choose between flexible financing OR rewards? I will just go to hhgregg where I can get 5% off AND up to 24 months no interest financing.

2. Why do I have to spend $1500 at your stores in a year just to get the normal 30 day return policy offered by every other company for free? 14 days is a joke.

3. What kind of a joke is 10% or 25% extra rewards for Elite/Elite Plus members? So if I spend $5,000 at your store, I get an extra 1250 points ($25)? Again... what a joke. At least change it to 25% and 50%, it should really be 50% and double points for Elite and Elite Plus respectively.

4. I bought a game for $60 when it first came out. With my 20% off for GCU, it was $48. Within a month of release the game went down to $45, so I called for a price match. I was told that I would only get $3 back because I paid $48 and that I could not get 20% off the price matched price. So GCU is essentially of no value. I would be better off not having GCU and just wait for the game to go go down (most do within 30 days) and get the price match? I could have gotten the $45 price match without having GCU and saved myself $120 for the membership. The 20% off needs to apply to price matching as well because GCU is a PAID membership. If this is not changed, I see no value in the service.

Status: Tell Us More

Would anyone else like to see these changes? Remember to vote for an idea if you like it.

on ‎12-18-2014 10:56 AM

1. Blame Citibank on that one.


2. 14 days for electonics is pretty common and fair IMO


3. Or Best Buy could offer nothing as a bonus- like some retailers.


4. Apprently the terms changed and you can use GCU on a best Buy PM only.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-18-2014 04:30 PM
Status changed to: Tell Us More

Would anyone else like to see these changes? Remember to vote for an idea if you like it.

by Valued Expert
on ‎12-19-2014 10:07 AM

I would get rid of GCU entirely.  Way to many people whining about it and wanting more and more and does not seem to end.


The return policy was changed because too many people were thinking of Best Buy as a rental company.  Retail stores have tons of issues with people buying something for 25 days, getting their use out of it and returning it.  When I sold computers it was very very very common for college students to come in and buy a computer and printer to write their paper and bring it back a couple weeks later.  Of course back then computers in the home were less common, but the same idea.


Don't be so excited to have the game on day one.  almost all games come down in price with in 6 months of release.  Only gettting $3 as a price match is FAIR. 

on ‎12-21-2014 12:39 AM

kst8no1 --- 14 days is not fair, not when other electronics stores still offer 30 days. hhgregg offers 30 days return policy with no restocking fee and they also give you 90 DAYS to price match... 90!!!


Also, saying that they could offer nothing, like some retailers, is a joke because it is almost insulting that they give you 25% bonus. Even if you spend $20,000 there in one year, that is only a bonus of $100 and lets face it, if you spend $20,000 in one year at Best Buy, you don't give a crap about $100 because you are a rich SOB.

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