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Allow purchase of open items thru

Status: Acknowledged
by on ‎05-24-2014 08:56 PM

It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store.  Here's some reasons why this would be beneficial:


(1) Increases store sell-thru:  it's probably not good for a store to sit on a bunch of open items.  When I check my local store's open item page they show they currently have 251 open items.  Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home.  With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them.  Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).  


(2) Increases customer satisfaction: Online accuracy is sketch;  I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it). 


(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale.  Allowing online purchases Best Buy could have a system that auto-updated prices.  This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores.  For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.


(4) Demand generation: Best Buy could use open boxes as a demand generation engine.  I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online.  With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy.  If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.


Status: Acknowledged

At this time we will not be adding any additional tiers to the My Best Buy rewards program.

on ‎05-25-2014 12:14 PM

Hmm this is one of those 50/50 type of suggestions. It doesn't make it a good one though either let me explain.


As a person who sells custom computers/various computer services I want to make sure I am selling the best product that meets that customers needs. I also want to make sure the customer "knows what they are getting into". You may think you know what is wrong with that open box item, but do you really? 


The best example I can think of is that I purchased a DVD recorder a while back from Bestbuy that was open box at a great price. I inspected it first before I purchased it to make sure I didn't see anything distinctively/visually wrong with it that I would had thought would make it not as functional. Long story short, the product had some wiring issues inside where one of the wires somehow got singed and thus was making the  DVD recorder go wack.


I don't know if I would want to finalize a purchase online without seeing the product first and then taking it home, trying it out, finding out something is wrong, having to take it back, and then, now here is the important part. As a customer nobody wants to have to wait so long to get a refund back ( money put back on card/whatever especially when it's an open box product ) 


More than likely if you are buying an open box product you wanted a product but you didn't want to pay the full retail price for it so you took the second best. If the second best doesn't work you don't want to then have to wait to try for the third best. see where I am going with this?


But like I said I do like this idea though wholeheartedly, I just can't see myself as a cusomter, nor as a computer business owner putting somebody in such a situation.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎05-27-2014 10:20 AM
Status changed to: Tell Us More
I personally like this idea. Would anyone else like to see this happen? Remember to vote for an idea if you like it.
on ‎06-05-2014 01:46 PM

I hear what AWBrown is saying too about the condition, but customers would still have their return policy in place to return the item if everything didn't pan out as expected.  I just feel like it's silly to have product sitting on shelves when there's customers willing to buy them, but it's more of a convenience thing.  The online retail boom is still happening and the companies that are actively engaging it and implementing it into their businesses are seeing great returns from it. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-27-2016 12:10 PM
Status changed to: Acknowledged

At this time we will not be adding any additional tiers to the My Best Buy rewards program.

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