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Allow for release of product codes for Digital only versions of video games

Status: Tell Us More
by Valued Expert on ‎02-24-2022 07:57 AM

When people purchase digital delivery for games the codes should be sent out when physical games are sent out, or at least 2 days before scheduled release.


Part of the source of the issue is the presence of physical media or extras and the system will not allow their release until release day.


Sending out codes would not violate sales with the developer as the game would not be playable or eligible for download until the game client releases it.


More and more games are allowing pre-install of games that will not unlock until they are able to.


Example: Elden Ring has a release date of Friday, February 25th for consol. PC, PlayStation and Xbox owners were able to install the game on Tuesday.


PC players have the ability from the developer to start playing the game on Thursday, February 24th at 5 PM Central Time, or 4 PM Eastern Time etc.


I realize game sales are a very small percent of Best Buys bottom line. But if they don’t take steps to be like the other options for purchase, that percent is going to get smaller and smaller.


Status: Tell Us More

Interesting Idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-24-2022 09:12 AM
Status changed to: Tell Us More

Interesting Idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

by Community Veteran
on ‎02-26-2022 11:17 AM

If these PC games were Microsoft or Steam I can see how it works. Steam allows for pre-installs so if Best Buy can have a program worked out with Steam to allow it, that would be great. 

by Valued Expert
on ‎02-28-2022 10:24 AM

It works for PS5 as well. A friend of mine with a PS5 purchased Elden Ring direct from Sony and instlled it on his PS5  a couple days before release. It didn't go active until midnight his local time Friday morning. 


If BB does not do something they are going to lose more and more sales to Steam, Xbox and Playstaton stores.  


The only thing that would entice buyers would special editions and steel books. 

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