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0 Votes

Allow escalated Issued to be Emailed

Status: Acknowledged
by karlaj818 on ‎02-18-2019 03:36 PM

I have an escalated issue for a product warranty, was unable to resolve with the rep on the phone and she gave me an email address that no longer works because you don't accept emails. What business shuts off communication from their customers?! 

Status: Acknowledged

It is correct that we do not have an email address where a customer can submit a customer service request. We do have a number of other ways to receive service, and that includes posting here to our forum.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-02-2019 05:25 PM
Status changed to: Acknowledged

It is correct that we do not have an email address where a customer can submit a customer service request. We do have a number of other ways to receive service, and that includes posting here to our forum.

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