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Allow Price Matching on Pre-Orders and with other Retailers Post Purchase

Status: Tell Us More
by on ‎01-09-2019 03:55 PM

Currently, the price match policy will only price match a competitor if that competitor has the product immediately available, which excludes pre-orders from being price matched with other retailers.  The policy discourages pre-orders since the only way to price match as stated in the policy is to wait until the release date to order and then price match at the time of purchase/order.  Most will just end up pre-ordering with the retailer that is selling the item at the lowest cost.


Price matching isn't "technically" allowed once the item arrives and the competing retailer has the same item immediately available since post-purchase price matching is only allowed if Best Buy drops the price within the return/exchange window.  I know that customer service reps will often make exceptions and price match other retailers after purchase, but it's not the "policy" to do so.


What ends up happening in my case with pre-orders is if a competitor offers a lower price and the Best Buy price doesn't drop by the time the item ships, I order it from the other retailer and the item shipped from Best Buy gets returned.


The post-purchase price match policy doesn't make much sense since customers can return a product within the return period, then immediately rebuy it and get a price match (which may be why some CSRs will just do it anyway).  

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎01-12-2019 10:25 AM
Status changed to: Tell Us More

I hear where you are coming from on this. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

by Valued Expert
on ‎01-17-2019 01:15 PM

While I would like to see it a reality I would discourage BB from doing it.


There are a LOT of people out there that propogate fraud and the increase advent of Internet sales has only ramped that up. 



I have only seen it happen a handful of times in any event.  I think BB would be better off sticking to the policy the way it stands.  They may lose a handful of sales. But they will probalby make more money.  A price match is a great thing for the customer.  But it hacks into the profit margin for a company. 


If it costs a retailer $30 to buy a $60 game that would be an outright 50% profit.  But factor in operational costs and I bet that profit gets down closer to 20%.  Than hack off X% on a price match  yoiu make even less money. 

on ‎01-17-2019 01:25 PM

Best Buy is already offering a price match policy.  The "price match" can happen during the return window no matter what.  The only difference is whether Best Buy just offers the refund or if they force the customer to return the item, then rebuy it and PM the other retailer at the time of re-purchase.  That is why most CSRs will just price match other retailers post-purchase anyway.  They just don't "have" to.  


When it comes to pre-orders, Best Buy will also price match to that same price pre-order price.... on the release date.  

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