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Advertise IdeaX/Forums more!

Status: Tell Us More
by on ‎07-23-2013 03:15 PM

Maybe it's just me but the IdeaX/forums section is like NEVER advertised. I've been a BestBuy silver member for two years running and I am just now even finding out about this place. I am one of these type of people who believe a company can only expand/grow by the feedback that is provided to them. I think that the forums/IdeaX should be advertised more so. This could also benefit BestBuy in the "customer service" area as then it would show that BestBuy is actually listening/taking the time to pass the feedback onwards. 

 

I know I have heard several people in the past say that Best Buy has bad customer service ( personally they have been excellent...) but I feel like BestBuy should take that extra mile step.

Status: Tell Us More
Does anyone else feel like we could do a better job of making people aware of this forum, and particularly IdeaX? What would be some specific ways we could do this? Remember to vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-24-2013 12:40 PM
Status changed to: Tell Us More
Does anyone else feel like we could do a better job of making people aware of this forum, and particularly IdeaX? What would be some specific ways we could do this? Remember to vote for an idea if you like it.
by
on ‎07-24-2013 12:44 PM

Some ideas on how to advertise it more.

 

Maybe leave a notation in weekly sales paper/newsletters to visit the forum for assistance/to go to ideax if there are ways that BestBuy can better assist their customers.

 

Maybe send it to the marketing department to send out a BestBuy commercial( I know this would be very expensive) but even if it just shown maybe  once/twice in a month that would be plenty to help get the name out there.

 

Maybe pamphlets that can be taken at the store that talk about the different benefits of shopping a BestBuy could have a link to the forums/ideax.

 

I know for a fact I have mentioned IdeaX to customer service/rewardzone members before and they were like "what is that" so maybe informing them of the forums/IdeaX as well and getting them trained on here.

 

 

by
on ‎07-24-2013 08:51 PM

I sort of agree with this idea. Best Buy can't improve on something they don't know about.

by
on ‎07-31-2013 06:41 PM

I agree the only reason I found out about this is thro CAG. Maybe adervitise on already exsiting commericals (throw it in on the end) gaming websites, emails, on the best buy website

 

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