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Adding Food and Live Cam GeekSquad Advice For Computing

Status: Tell Us More
by on ‎01-15-2013 12:37 AM - last edited on ‎01-15-2013 03:29 PM by Senior Social Media Specialist Senior Social Media Specialist

I have two ideas that would be great for Best Buy to adopt. I think a food court or concessions stand like Fry's Electronics,Wal Mart,Target,etc. already have. The other idea is for Geek Squad to have a live cam offering for computer users who need advice on setups of hardware,software or overall computer knowledge. This would be a great and helpful service.

 

                                                                                                                     Thanks,

 

                                                                                                                     Bill {removed per forum guidelines}

Status: Tell Us More

The idea of a food court has been touched upon in other ideas, and more specifically in us adding a cafe to our stores; you might want to add your voice to these existing ideas.

 

I do know we currently have live chat tech support with Geek Squad agents, but I don't believe this is live video support. What would be the advantage of adding video to this support? Would anyone else have any feedback on this? Remember to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
‎01-15-2013 03:33 PM - edited ‎01-15-2013 03:33 PM
Status changed to: Tell Us More

The idea of a food court has been touched upon in other ideas, and more specifically in us adding a cafe to our stores; you might want to add your voice to these existing ideas.

 

I do know we currently have live chat tech support with Geek Squad agents, but I don't believe this is live video support. What would be the advantage of adding video to this support? Would anyone else have any feedback on this? Remember to vote for an idea if you like it.

by
on ‎01-15-2013 11:58 PM

Hi Allan,

 

I think adding video to the live chat would be helpful because so many people are visual and techs could demonstrate on how to put something together plus it's just more personable this way.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎01-16-2013 11:07 AM

@billmiller37, sounds logical to me. remember to vote for an idea if you like it.

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