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A couple of ideas

Status: Acknowledged
by on ‎06-08-2012 03:25 PM

1. It's not a smart thing to ask your customers to register so they can provide you with ideas. It's actually a pretty stupid thing to do.

 

2. How about somebody finally makes these stores work like a retail store and not like an internet order display gallery?

Here's the deal. I am only using BestBuy for things that cannot wait. If it is something that I need today I'll go to the store and buy it at any price. 

If this is something that can wait a day or two it gets ordered online. Not from BestBuy online but from places like Amazon, Newegg, Ebay etc. You know why? Because the choice and the price are so much better. 

 

So the only reason I would use your website is to look up products that I want to go and buy in the store. And I mean right now. Not pick up from the store in a week or two and not order by mail. Go and buy. This is why there are retail stores. So that people can go and buy things.

Now to the bad part. The website simply doesn't serve this purpose at all. So is the store. 

Bestbuy.com shows you hundreds of products but won't let you filter just the products that are available in the stores as of right now. It shows you some idiotic marketplace. Why - I have no idea. If I wanted to get something from a random seller, why would I go to bestbuy.com? I'll go to amazon or ebay instead. The same with the products that are actually sold by bestbuy but only available online. Let me filter these out. 

 

Now, the actual retail locations. How about they start having things in stock for a change? Last thing I want to hear in the retail store is "I can order this online for you". What kind of answer is this? I don't need some half trained teenager to order things for me when I need it today. If I wanted to order it I could perfectly do it on my own and choose the best product at the best price. If I walk into the store I want to be able to pay and walk out with whatever I needed. 

Status: Acknowledged
Thanks for your feedback.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-12-2012 02:05 PM
Status changed to: Tell Us More
Without requiring a user to register with a valid email address IdeaX would be swamped by marketing spam. The previous version of IdeaX let anyone to post an idea without registering, and believe me that very few of the ideas were legitimate ideas. In an ideal world I would see value in not requiring users to register to provide us an idea, but in the world of internet marketing this is just not feasible. I do see value in your second idea, and as someone who prefers to shop in a physical store I would love it is I could filter out all the online-only and marketplace items from our offerings on BestBuy.com. Anyone else have thoughts on this?
by
on ‎06-20-2012 08:33 AM

Storefront network is your advantage. It's beyond 'puchase online and pickup/return in local store'. Has BBY ever considered 'Fulfillment by Bestbuy'? Third party vendors can enrich your category and inventory while not cost too much of your $$.

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-25-2014 04:49 PM
Status changed to: Acknowledged
Thanks for your feedback.
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