10-14-2022 12:17 PM
Welcome to our Best Buy Community Forums!
Being unable to get the support needed when reaching out for assistance is not how we would want you to feel. Though you have mentioned that it's too long of a story to explain, I'd be happy to listen. Kindly send a private message that includes your full name, phone number, email address and the details of your story and I'd be happy to offer any support that I can.