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Posts: 10,237
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Registered: ‎11-10-2008
Accepted Solution

Alexa and XFI

Has anyone successfully setup the Echo Dot 3rd Gen with the Xfinity XFI Gateway? I want to know their experiences. I found our Echo dot that my husband and I thought we lost in the move to the new apartment and ordered a smart plug but noticed the XFI Gateway is only one Wifi network name.

 

On the old setup we had, I actually had a router that had 2.4 and 5ghz bands and this router from Xfinity seems to have them combined.

 

Have to get this setup as the clapper is not working too well to turn on and off the lights. Its all about accessibility for him at this time.

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Posts: 8,273
Registered: ‎02-25-2013

Re: Alexa and XFI

Chances are you will need to go into the setting for the router and temporarily disable 5 Ghz.  

 

Many devices that you can get today with Smart Technology seem to only connect if you are in 2.4 Ghz.

 

Most dual band routers should have the ability to turn off 5.0 temporarily.  Mine will turn it off for 15 minutes and the turn it back on. 

 

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Posts: 10,237
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Kudos: 745
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Solutions: 323
Registered: ‎11-10-2008

Re: Alexa and XFI

I guess I answered my own question just now with TP Link Kasa and the Alexa App. I did not need to disable anything. It discovered our internet just fine. I had to download the Kasa App first in order to to link the Smart Plug Mini to our internet. Then I had to enable the Kasa Skill with the Alexa App and finally link it. Had to clear out all the garbage lost during the move. So all in all it worked it was maybe a 7 minute thing.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎02-08-2019

Re: Alexa and XFI

Greetings there, hockeycanuckjc!


Thanks for visiting us once again in our Community Forums. Glad to learn that you were able to figure this out. Plus anyone else that may have the same scenario will have your solution to assist them! So, thank you for sharing that as well.

If you require any further assistance, please do not hesitate to contact us.


Wesley
Customer Care Specialist

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!