05-29-2016 12:55 PM
Thank you for registering and participating on our community forum.
I am happy to address your concerns.
Depending on which refurbished item you are talking about, items labeled as "Certified Pre-Owned" are guaranteed to be fully functional and packaged with a charger and a data cable. Certified pre-owned phones have little to no cosmetic damage. Things such as scratches and such are buffed out so that cosmetic damage is not present.
If you have further questions, let us know!