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Visitor
Posts: 1
Registered: ‎11-30-2015

iPhone

I have the iPhone forever plan through sprint. I cracked my iPhone screen can I still upgrade from the iPhone 6 to the iPhone 6s?
Valued Expert
Posts: 8,206
Registered: ‎02-25-2013

Re: iPhone

I found this on Sprints web site.

 

FAQs for current iPhone Forever customers

I'm currently leasing an iPhone 6 (16 GB) through iPhone Forever for $22/mo. I want to trade it in for an iPhone 6s (16 GB). Can I take advantage of the special trade-in offer?

  • The special trade-in offer requires you to turn in a smartphone in good working condition
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 12,468
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Registered: ‎01-03-2013

Re: iPhone

Hi there Flexi, 

 

It's terrible to hear that your iPhone 6 has wound up with a cracked screen! Under the iPhone Forever plan with Sprint, it would seem that you have to have a smartphone in good working condition to trade-up to the iPhone 6s. With that said, I would encourage you to reach out to Sprint directly about what options you may have under the iPhone Forever plan. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 20
Registered: ‎01-24-2016

Re: iPhone

Sorry to hear this happened to you. Sprint does require you to return the phone in working condiditon. I would think your best option be hoping by your local Apple Store and having them fix the screen for you. It's going to be your best option since it seems you didn't get AppleCare+ or GSP.

I am a Best Buy employee and my opinions do not reflect those of Best Buy.

AT&T Mobile Expert