11-30-2015 08:04 PM
I found this on Sprints web site.
I'm currently leasing an iPhone 6 (16 GB) through iPhone Forever for $22/mo. I want to trade it in for an iPhone 6s (16 GB). Can I take advantage of the special trade-in offer?
12-01-2015 03:17 PM
Hi there Flexi,
It's terrible to hear that your iPhone 6 has wound up with a cracked screen! Under the iPhone Forever plan with Sprint, it would seem that you have to have a smartphone in good working condition to trade-up to the iPhone 6s. With that said, I would encourage you to reach out to Sprint directly about what options you may have under the iPhone Forever plan.
01-24-2016 11:01 PM
Sorry to hear this happened to you. Sprint does require you to return the phone in working condiditon. I would think your best option be hoping by your local Apple Store and having them fix the screen for you. It's going to be your best option since it seems you didn't get AppleCare+ or GSP.