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Posts: 8,817
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Registered: ‎09-29-2008

Re: iPhone XS and iPhone XS Max FAQ


@awdev4 wrote:
Hi, Over the weekend, I pre-ordered an iPhone Xs Max to pick up at my local Best Buy. And while my account says I can pick-up my new iPhone this Friday (Sept 21st) on “Release Day,” I’m concerned that will not happen after reading about all the delays pre-order customers experienced last year w/ the X.

Does Best Buy really have such a big supply of new iPhone XS’s that people can still order now and pick up their new Xs on Friday? It seems hard to believe given almost anywhere is there is a delay.

Thanks in advance and crossing my fingers I do get my new phone Friday.

Hey awdev4,

 

I can promise you we are doing our very best to make sure everyone who preorders this phone gets theirs on the date of launch 9/21/2018.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-13-2018

Re: iPhone XS and iPhone XS Max FAQ

Why then does Best Buy website have a one time payment option for AT&T?

Thanks!
Posts: 8,817
Topics: 83
Kudos: 305
Blog Posts: 47
Solutions: 349
Registered: ‎09-29-2008

Re: iPhone XS and iPhone XS Max FAQ


@Trinity_1 wrote:
Why then does Best Buy website have a one time payment option for AT&T?

Thanks!

Hey Trinity_1,

 

I swear I checked before I posted my last reply to you and there was no option to purchase the AT&T version of this phone outright. I just checked now and you are correct this option is there. I'm not sure why you are not able to place this preorder. I would suggest calling 1-888-BestBuy to have them look into this for you.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎11-30-2017

Re: iPhone XS and iPhone XS Max FAQ

I just spoke to someone as well on the bestbuy customer support line expressing my concern about the phone not being delivered to my address on the 21st. And they sounded pretty confident that it would arrive at my doorstep on release day. They told me they would ship it out a few days early so it would get here on time. Do you know when my status would be updated and when I would recieve a tracking number? I never pre ordered a phone before and chose bestbuy only because it still had the pre order and get by the 21st, so I'm really hoping launch is smooth this year.

New Member
Posts: 1
Registered: ‎09-17-2018

Re: iPhone XS and iPhone XS Max FAQ

When will preorders for the iPhone xs max tracking numbers be updated . I preordered on the 15 and it’s still showing Friday delivery but no tracking number or email. Has it been shipped yet?

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Registered: ‎11-30-2017

Re: iPhone XS and iPhone XS Max FAQ

*Update* Spoke to verizon and they see the deivce as Final Shipped, meaning its currently being held at a facility until release date. Meaning expected delivery on friday Smiley Happy

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Posts: 1
Registered: ‎09-20-2018

Re: iPhone XS and iPhone XS Max FAQ

Want to buy an XS Max for my wife - she is on T-Mobile. In the past, we have just purchased the Verizon version (which comes unlocked) and just put her SIM card in it.

 

Will Best Buy allow us to purchase the phone without activating in store so she can put her SIM in it when we get home?


 

New Member
Posts: 4
Registered: ‎09-20-2018

Re: iPhone XS and iPhone XS Max FAQ

From what I have seen even when selecting to pay full price it asks if you are doing an upgrade or adding a line. I would suggest just getting it from T-Mobile since this time around they are all the same models.
New Member
Posts: 1
Registered: ‎09-20-2018

Re: iPhone XS and iPhone XS Max FAQ

I ordered the iPhone xs max on Friday and I saw today that the status changed to preparing and it still says get it by tomorrow 9/21. So will I be getting it on release day?
Thanks you!
New Member
Posts: 1
Registered: ‎09-20-2018

Re: iPhone XS and iPhone XS Max FAQ

I actually am waiting for a phone call back from Best Buy... (their hold times are long) mine has also said preparing since 5:30ET this morning. Let me know if you figure something out.
Thanks