09-13-2018 08:19 PM - edited 11-08-2018 05:00 PM
iPhone XS and iPhone XS Max FAQ
Welcome to the big screens.
Super Retina in two sizes - including the largest display ever on an iPhone. Even faster Face ID. The smartest, most powerful chip in a smartphone. And a breakthrough dual-camera system. iPhone XS is everything you love about the iPhone. Taken to the extreme.
What are some of the key qualities of the iPhone XS and iPhone XS Max?
Some features may not be available for all countries or all areas.
When will I be able to pre-order the iPhone XS and iPhone XS Max from Best Buy?
Which colors of the iPhone XS and iPhone XS Max will Best Buy carry?
What memory sizes will the iPhone XS and iPhone XS Max be available at Best Buy?
On what carriers will the iPhone XS and iPhone XS Max be available?
Will all Best Buy stores carry the new iPhone XS and iPhone XS Max?
Are all stores receiving product for launch day?
What time are Best Buy opening for the iPhone XS and iPhone XS Max launch?
I never received an email notification that my iPhone XS or iPhone XS Max is ready to be picked up on the date of release, even though I pre-ordered it, why?
When will Best Buy stores receive additional inventory?
Will the iPhone XS and iPhone XS Max be available on BestBuy.com?
When can I expect to receive a pre-ordered iPhone XS and iPhone XS Max?
Can I have the iPhone XS and iPhone XS Max ordered on BestBuy.com shipped to my home?
Have you had a chance to checkout AppleCare+?
Total Tech Support
Accessories:
This FAQ thread is intended for questions regarding the iPhone XS and iPhone XS Max. If you have concerns, please create a separate thread in the appropriate section of our forums.
For additional information as it becomes available, stay tuned to here.
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09-13-2018 09:29 AM
Hi,
Any information on preorders for the new iPhone Xs and iPhone Xs MAX? Preorders for these phones begin 9/14, wanted to know if Best Buy will be also allowing customers to preorder on 9/14 or will it be at a later date for Best Buy? Last thing, will preorders be available online and in-store?
09-13-2018 08:34 PM
Pre-orders will go live on the website at 12:01PM PST. Preorders will be availble both online and in-store. There will be a trade-in deal for iPhone 7 or newer, but it is in-store only!
09-14-2018 06:57 AM
Pre-orders are up right now. They make it easy to find. Right at the top of the home page.
Verizon has a sweet offer right there on the pre-order page
09-14-2018 09:14 AM
Hi, I am trying to pay full price for the phone, and the only option is to do a payment plan with Sprint. Is there a way to overide that online?
09-14-2018 09:57 AM
I stayed up for the 3:01AM EST preorder release and the Best Buy website still had Coming Soon listed under each new iPhone. I woke up around 6:00AM and then I was able to preorder the model I wanted, I hope I am able to pick it up on release date 9/21 at the store. First year this ever happens and I have been purchasing my iPhone's from Best Buy since I can remember. I understand Apple did not give much time for retailers to prepare in advance since their product announcement just happened this week, but all cell carriers had their website up and running at the preorder release time 12:01PT.
09-14-2018 03:40 PM
@Palmitate wrote:
Hi, I am trying to pay full price for the phone, and the only option is to do a payment plan with Sprint. Is there a way to overide that online?
At this time there is no option to purchase this phone for full cost with Sprint
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09-16-2018 09:18 PM
Hi, I want to pre-order the new iphone xs. I don't want to pay using the monthly installment plan, I want to do the one time payment of $999. I tired ordering it, but when I puncedh in my att cellular information, it says that the number I entered cannot be transferred. It has nothing to do with an upgrade issue because I currently have the iphone 6 and I paid that off more than 2 years ago. Is there any way I can just buy the phone without putting all my information in since your website rejects it? I just want to purchase the phone, I can activate it myself or just transfer my current sim card to the new phone.
09-17-2018 08:49 AM
09-17-2018 10:14 AM
@Trinity_1 wrote:
Hi, I want to pre-order the new iphone xs. I don't want to pay using the monthly installment plan, I want to do the one time payment of $999. I tired ordering it, but when I puncedh in my att cellular information, it says that the number I entered cannot be transferred. It has nothing to do with an upgrade issue because I currently have the iphone 6 and I paid that off more than 2 years ago. Is there any way I can just buy the phone without putting all my information in since your website rejects it? I just want to purchase the phone, I can activate it myself or just transfer my current sim card to the new phone.
Hey Trinity_1,
It doesn't look like we currently have the option to purchase the AT&T version of this phone at full cost without signing up for an AT&T installment billing plan to purchase the phone.
Thanks,
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