Android, iOS & Mobile Phones

[Faith-BBY Senior Social Media Specialist]

                                                                  iPhone XS and iPhone XS Max FAQ

                                                                         Welcome to the big screens.

Super Retina in two sizes - including the largest display ever on an iPhone. Even faster Face ID. The smartest, most powerful chip in a smartphone. And a breakthrough dual-camera system. iPhone XS is everything you love about the iPhone. Taken to the extreme.

What are some of the key qualities of the iPhone XS and iPhone XS Max?  

• Super Retina. In big and bigger.
• The custom OLED displays on the iPhone XS deliver the most accurate color in the industry, HDR, and true blacks. And iPhone XS Max has Apple’s largest display ever on an iPhone.

• Exceptional materials. The most durable glass ever in a smartphone. A beautiful new gold finish, achieved with an atomic-level process. Precision-machined, surgical-grade stainless steel bands. And a new level of water and dust resistance.*
  • iPhone XS and iPhone XS Max are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

• Surgical-grade stainless steel. Apple uses a special custom-designed alloy that’s precisely machined to create structural bands in three finishes.
• PVD color process. Gold and space gray finishes use an advanced physical vapor deposition process on the stainless steel bands for colors and reflectivity that beautifully complements the glass.
• Wireless charging. The glass back allows iPhone XS to charge wirelessly.* And it charges even faster than the iPhone X.
  • Qi wireless chargers sold separately.
• Advanced Face ID. Security is simple when your face is your password. You can unlock your iPhone, log in to apps, and pay for things with a glance. It’s the most secure facial authentication ever in a smartphone. And now it’s even faster.
• Intelligent A12 Bionic. This is the smartest, most powerful chip in a smartphone, with Apple’s next-generation Neural Engine. For amazing augmented reality experiences. Incredible portraits with Depth Control. And speed and fluidity in everything you do. The A12 Bionic has up to 50% faster graphics performance*, up to 15% faster performance cores*, and up to 50% lower power usage in efficiency cores.* It has an 8-core Neural Engine, enhanced Image Signal Processor, and advanced Performance Controller.
  • Compared with A11 Bionic
• Breakthrough dual-camera system. The world’s most popular camera is defining a new era of photography. Where an innovative sensor works with the ISP and Neural Engine to help you create photos like never before.
• Smart HDR. New secondary frames, a faster sensor, and the powerful A12 Bionic chip bring more highlight and shadow detail to your photos.
• Larger and deeper pixels. A new sensor creates better image fidelity, greater color accuracy, and reduced noise in low-light shots.
• Enhanced bokeh effect. Portrait mode photos look even more professional thanks to a sophisticated background blur.
• All-new Depth Control. Now you can adjust the depth of field in portraits after you shoot.
• Dual 12MP rear cameras - ƒ/1.8 wide-angle lens, ƒ/2.4 telephoto lens, 2x faster sensor for Smart HDR across your photos, Portrait mode with Depth Control, 4K video up to 60 fps
• TrueDepth camera - ƒ/2.2 wide-angle lens, Portrait mode with Depth Control, 1080p video up to 60 fps
• And this. iPhone XS delivers Gigabit-class LTE for superfast download speeds.* And up to 512 GB of storage, making this Apple’s highest-capacity iPhone yet.
  • Data plan required. Gigabit-class LTE, LTE Advanced, and LTE are available in select markets through select carriers. Speeds are based on theoretical throughput and vary based on site conditions and carrier. For details on LTE support, contact your carrier and see www.apple.com/iPhone/LTE.

Some features may not be available for all countries or all areas.

When will I be able to pre-order the iPhone XS and iPhone XS Max from Best Buy?

• Pre-orders will begin on September 14. The release date of the iPhone XS and iPhone XS Max is September 21. 

Which colors of the iPhone XS and iPhone XS Max will Best Buy carry?

• The iPhone XS and iPhone XS Max will be available in gold, space gray, and silver.

What memory sizes will the iPhone XS and iPhone XS Max be available at Best Buy?

• The iPhone XS and XS Max will be available in 64GB, 256GB, and 512GB.

On what carriers will the iPhone XS and iPhone XS Max be available?

• We will be offering the iPhone XS and iPhone XS Max across Verizon, Sprint, and AT&T. This means at Best Buy, you will have the freedom to find the perfect carrier and plan that works for your individual needs.

Will all Best Buy stores carry the new iPhone XS and iPhone XS Max?

• Yes, but availability by model may be limited. Be sure to reserve yours by pre-ordering online here or by visiting your local store.

Are all stores receiving product for launch day?

• Specific product model availability and quantities may vary by store. With a pre-order, we will be sure to let you know via e-mail once your iPhone XS or iPhone XS Max is available for pickup.

What time are Best Buy opening for the iPhone XS and iPhone XS Max launch?

• Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available.

I never received an email notification that my iPhone XS or iPhone XS Max is ready to be picked up on the date of release, even though I pre-ordered it, why?

• If you haven't received an email notification that your iPhone XS or iPhone XS Max is ready to be picked up, please wait until you do receive that email notification before heading to your local Best Buy store to pick up your new phone.

When will Best Buy stores receive additional inventory?

• Specific product model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. You can check with your local stores and BestBuy.com (here) for updates on product availability.

Will the iPhone XS and iPhone XS Max be available on BestBuy.com?

• It sure will! That said, make sure you pre-order as soon as possible as availability by product model may vary. You can start pre-ordering on September 14 by visiting us here.

When can I expect to receive a pre-ordered iPhone XS and iPhone XS Max?

• Pre-orders for the iPhone XS and iPhone XS Max will be filled in the order pre-orders are received as inventory arrives beginning on September 21.

Can I have the iPhone XS and iPhone XS Max ordered on BestBuy.com shipped to my home?

• Yes, provided it is available on BestBuy.com.

Have you had a chance to checkout AppleCare+?

• For me at least, having protection on my cell phones is a good idea! Between my knack for dropping things and my clumsiness, it’s always worked in my favor. I recommend checking out all that AppleCare+ is about here.

Total Tech Support 

• The heart of Total Tech Support gives you unlimited support for all your tech and appliances, no matter where you purchased them.
• Not sure you are ready for all the new tech that the iPhone XS or XS Max offers? We’ll help you use it.
• With unlimited support for all your tech and appliances, we are here in the store, over the phone and 24/7 online to answer your questions and help you use your device.
• Learn more about Total Tech Support here. 

Accessories: 

• Apple - Lightning-to-3.5mm Headphone Adapter - White- $9.99.
• Click here to shop our selection of cases, screen protectors, and other accessories for the iPhone XS, iPhone XS Max, and iPhone XR. 

This FAQ thread is intended for questions regarding the iPhone XS and iPhone XS Max. If you have concerns, please create a separate thread in the appropriate section of our forums.

                                        For additional information as it becomes available, stay tuned to here.

[mrlatindaddy]

Hi,

Any information on preorders for the new iPhone Xs and iPhone Xs MAX? Preorders for these phones begin 9/14, wanted to know if Best Buy will be also allowing customers to preorder on 9/14 or will it be at a later date for Best Buy? Last thing, will preorders be available online and in-store?

[PazzoBread]

Pre-orders will go live on the website at 12:01PM PST. Preorders will be availble both online and in-store. There will be a trade-in deal for iPhone 7 or newer, but it is in-store only!

[bobberuchi]

Pre-orders are up right now.  They make it easy to find. Right at the top of the home page.

Verizon has a sweet offer right there on the pre-order page

[Palmitate]

Hi, I am trying to pay full price for the phone, and the only option is to do a payment plan with Sprint. Is there a way to overide that online?

[mrlatindaddy]

I stayed up for the 3:01AM EST preorder release and the Best Buy website still had Coming Soon listed under each new iPhone. I woke up around 6:00AM and then I was able to preorder the model I wanted, I hope I am able to pick it up on release date 9/21 at the store. First year this ever happens and I have been purchasing my iPhone's from Best Buy since I can remember. I understand Apple did not give much time for retailers to prepare in advance since their product announcement just happened this week, but all cell carriers had their website up and running at the preorder release time 12:01PT. 

[Allan-BBY Senior Social Media Specialist]

---

@Palmitate wrote:

Hi, I am trying to pay full price for the phone, and the only option is to do a payment plan with Sprint. Is there a way to overide that online?

---

At this time there is no option to purchase this phone for full cost with Sprint

[Trinity_1]

Hi, I want to pre-order the new iphone xs. I don't want to pay using the monthly installment plan, I want to do the one time payment of $999. I tired ordering it, but when I puncedh in my att cellular information, it says that the number I entered cannot be transferred. It has nothing to do with an upgrade issue because I currently have the iphone 6 and I paid that off more than 2 years ago. Is there any way I can just buy the phone without putting all my information in since your website rejects it? I just want to purchase the phone, I can activate it myself or just transfer my current sim card to the new phone. 

[awdev4]

Hi, Over the weekend, I pre-ordered an iPhone Xs Max to pick up at my local Best Buy. And while my account says I can pick-up my new iPhone this Friday (Sept 21st) on “Release Day,” I’m concerned that will not happen after reading about all the delays pre-order customers experienced last year w/ the X.

Does Best Buy really have such a big supply of new iPhone XS’s that people can still order now and pick up their new Xs on Friday? It seems hard to believe given almost anywhere is there is a delay.

Thanks in advance and crossing my fingers I do get my new phone Friday.

[Allan-BBY Senior Social Media Specialist]

---

@Trinity_1 wrote:

Hi, I want to pre-order the new iphone xs. I don't want to pay using the monthly installment plan, I want to do the one time payment of $999. I tired ordering it, but when I puncedh in my att cellular information, it says that the number I entered cannot be transferred. It has nothing to do with an upgrade issue because I currently have the iphone 6 and I paid that off more than 2 years ago. Is there any way I can just buy the phone without putting all my information in since your website rejects it? I just want to purchase the phone, I can activate it myself or just transfer my current sim card to the new phone. 

---

Hey Trinity_1,

It doesn't look like we currently have the option to purchase the AT&T version of this phone at full cost without signing up for an AT&T installment billing plan to purchase the phone.

Thanks,