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Posts: 1
Registered: ‎03-12-2022

iPhone X blacks screen & shakey camera… HELP!

i have to turn off auto lock on my phone because every time the screen goes off it stays black and does not come back on… i have to do a hard reset which doesn’t always work but eventually randomly comes back on

also my camera is very shakey and does not focus at all when taking pics or videos

does anyone know what could be causing this? i have a really strong case on my phone and have not cracked or damaged the screen ever… i do drop my phone on the ground at the gym often but i have a case on it and it has never cracked before

Posts: 128
Topics: 1
Kudos: 20
Solutions: 6
Registered: ‎11-08-2021

Re: iPhone X blacks screen & shakey camera… HELP!

Hello, tambey64, and welcome to our online community!

 

Thank you for posting on our forums regarding your experience. Having an iPhone with screen issues is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

I'll keep an eye out for your message.

 

Best,

Rich|Social Media Specialist | Best Buy® Corporate
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