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Posts: 1
Registered: ‎08-03-2022

iPhone 13 Pro Max lost sound, where to send warranty?

I have bought an iPhone 13 pro max on best buy, but after a few days of use, the iphone has a sound problem, so how do I send the warranty where I live or how to send the warranty iphone.

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Registered: ‎11-24-2021

Re: iPhone 13 Pro Max lost sound, where to send warranty?

Hello, Kmediavietnam,


Welcome to our online community. Our mobile devices are essential to our everyday tasks, so I can imagine your disappointment in having sound issues with your iPhone so soon after purchase. There are a number of ways to address your concern since your phone is new. To begin, you may contact Apple Support at (800–275–2273).  Alternatively, you can schedule an appointment with our Geek Squad, where they can run a diagnostic on your phone. under the manufacturer's warranty. You may use the following link to schedule a Geek Squad appointment    

If you would like me to look at your specific purchase, and provide you with additional information, please send a Private Message, including your full name, email address, and phone number. I would be happy to assist you with your options based upon your purchase.  You can find the blue option to message me to the right of my name below.




Lisa|Social Media Specialist | Best Buy® Corporate
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