Android, iOS & Mobile Phones

[Cameron-BBY Social Media Specialist]

**This FAQ is dynamic and will be updated frequently as information becomes available. In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.**

A phone that you know how to use, even before you use it. The all new iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max have arrived and we're super excited to be offering them to you at Best Buy. Enjoy all-day battery life and the fasted chip ever in a smartphone. Not to mention an all new dual-camera system that lets you capture more of what is important to you.

The New iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max

What are the new models of iPhone that are being released?

• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max. 

What are the key qualities of the iPhone 11?

iPhone 11 has just the right amount of everything. Important features to highlight include: 

• Gorgeous 6.1-inch all-screen Liquid Retina LCD*.
• The display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangle shape, the screen is 6.06 inches diagonally. Actual viewable area is less.
• Water resistant up to 2 meters for 30 minutes.
• All new dual-camera system.
• 12MP Wide (26mm) camera. 120-degree field of view for four times more scene.
• Ultra Wide (13mm) cameras. 100% Focus Pixels for up to three times faster autofocus in low light.
• Shoot and edit the highest quality videos natively the same as you can with photos all on your iPhone. 
• 4K video at 60 fps on every camera. Rotate, crop, and add filters as easily as you do with photos.
• Night Mode is a new feature that is automatically activated in low-light situations without the need for flash. From candlelit birthdays to campfires on the beach, the new Night Mode delivers natural low-light shots – automatically.
• Smart HDR recognized faces and treats them differently than the rest of the picture drastically enhancing the subject of our photos to create a truly stunning photo. 
• Slofies - Slow Motion Selfies. Your front facing camera now has the capability to take videos in slo-mo at 120 fps.
• Power through your day. All-day battery life* with the A13 Bionic, the fastest chip in a smartphone. 10 hours of video streaming and 17 hours of video playback.
• *Battery life varies by use and configuration. See apple.com/batteries for more information.
• Fast-charge capable with an 18W adapter (sold separately).
• Privacy is built in. Face ID is the most secure facial authentication in a smartphone. It doesn’t store or share your photo, and it’s more secure than Touch ID.
• Apple TV+ Included for one year when you buy and iPhone*. Watch original shows and movies on the Apple TV app. Coming November 1.
• *Apple TV+ $4.99/month after free trial. One subscription per Family Sharing group. Offer good for 3 months after eligible device activation, starting November 1, 2019. Plan automatically renews until cancelled. Restrictions and other terms apply.

What are the key qualities of the iPhone 11 Pro and iPhone 11 Pro Max?

Pro cameras. Pro display. Pro performance. The iPhone 11 Pro and iPhone 11 Pro Max have the same key features as the iPhone 11, as listed above, with the addition of the following features:

• Four new textured matte glass finishes. 5.8-inch (iPhone 11 Pro) or 6.5-inch (iPhone 11 Pro Max) Super Retina XDR display*, and the toughest glass in a smartphone.
• The display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangle shape, the screen is 5.85 inches (iPhone 11 Pro) and 6.46 inches (iPhone 11 Pro Max) diagonally. Actual viewable area is less.
• Three cameras feel like one.
• 13mm Ultra Wide. 120 degree field of view with four times more scene.
• 26mm Wide. Optical image stabilization and 100% Focus Pixels.
• 52mm Telephoto. f/2.0 aperture and 2x optical zoon.
• 4K Video. The highest-quality video in a smartphone. Shoot 4K video with extended dynamic range at 60 fps. Capture four times more scene and edit with new tools like rotate, crop, and filters.
• 11 hours of video streaming and 18 hours of video playback* (iPhone 11 Pro)
• 12 hours of video streaming and 20 hours of video playback* (iPhone 11 Pro Max)
• *Battery life varies by use and configuration. See apple.com/batteries for more information.
• Water resistance 4 meters for up to 30 minutes.

What is the cost of the iPhone 11?

• Pricing for the iPhone 11 can be found here. Be sure to select your appropriate carrier and the GB size that you want for accurate Pricing.

What is the cost of the iPhone 11 Pro?

• Pricing for the iPhone 11 Pro can be found here. Be sure to select your appropriate carrier and the GB size that you want for accurate Pricing.

What is the cost of the iPhone 11 Pro Max?

• Pricing for the iPhone 11 Pro Max can be found here. Be sure to select your appropriate carrier and the GB size that you want for accurate Pricing.

What promotions will Best Buy be offering?

Best Buy will be offering a Trade-In Promotion for the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max. 

• Save up to $550* with pre-order, qualified activation and trade-in of an iPhone.
• Terms and conditions apply.
  • SAVE UP TO $550 ON IPHONE 11 AND IPHONE 11 PRO WITH TRADE-IN OFFER:
    *Valid through 9/29/19 or until release date of phone, whichever is earlier. Valid only on in-store trade-in of a smartphone in good working condition. Must pre-order, trade in an eligible device and activate an Apple iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max. Upon trade-in of an eligible device, customer will receive value toward a new device. Trade-in offer does not apply to prepaid phones. $400 total trade-in value eligible with trade-in of an Apple iPhone X or newer. At time of pre-order, customer's trade-in device will be evaluated, and savings will be applied to pre-order transaction. Upon date of fulfillment customer must trade in same device in same condition. If trade-in device or condition changes, value of trade-in savings will no longer be valid and device purchase is subject to cancelation. Fulfillment subject to device availability. Offer is not valid if not redeemed during promotional period. Taxes/surcharges due at time of purchase. Taxes applied to price of phone prior to the trade-in credit. Not all phones are eligible for trade-in and trade-in value may vary. Customer must own trade-in device. Remaining Sprint Flex Lease payments will be due immediately at the time of trade-in. Condition, documentation and accessories may affect value. Excludes phones that are cracked or that lack power. Not available in all locations and some stores may have additional limitations. You are responsible for removing any data from your product before providing the product for evaluation. You will be required to agree to the terms & conditions. Best Buy reserves the right to refuse any trade-in or to limit quantities for any reason. Not compatible with other trade-in offers. No rainchecks. See a Blue Shirt or BestBuy.com/TradeIn for details.
    
    Savings are deducted off the full total price of the device and are reflected in either instant savings or in vendor bill credits, both of which will result in reduced monthly payments for the term of the agreement on your carrier account. Bill credits will be applied within 1–2 billing cycles and will end when the balance is paid, or the line is terminated or transferred. Savings may not be combinable with other credits, discounts and offers. Maximum savings listed may not be available for all phones and/or from all carriers. Carriers, devices and coverage (including 5G) not available in all markets. Requires credit approval, wireless service plan, qualifying device and an installment billing agreement for the carrier's required term. $0 down for well-qualified customers. For all others, down payment and other restrictions may apply. Monthly device payments for term (20–36 months subject to carrier) at retail price. 0% APR. Sales tax (on total price) may be due at purchase. If you cancel wireless service, remaining balance on device becomes due. Restocking fee and other charges may apply. Number of financed devices per account limitations may apply. Subject to carrier terms and conditions. Terms subject to change. Excludes prepaid and unlocked phones.
    
    Sprint requires down payment for well-qualified customers on select phones and eligible upgrade. Offer not valid on Sprint Flex Lease. Device must be activated to receive savings. Carriers, devices and coverage (including 5G) not available in all markets. No dealers. No rainchecks. Device and rate plan sold separately. A return charge will apply on returned unlocked phones. See a Blue Shirt for details.

When will I be able to pre-order the iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max from Best Buy?

• Pre-orders are coming soon. You can select the option Notify Me on our website to be emailed when pre-orders begin. The release date of the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max is September 20.

On what carriers will the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max be available?

• We will be offering the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max across Verizon, Sprint, and AT&T. This means that at Best Buy, you will have the freedom to find the perfect carrier and plan that works for your individual needs.

What colors of the iPhone 11 will Best Buy carry?

• The iPhone 11 will be available in the colors Purple, Yellow, Green, Black, White, and (Product)RED.

What colors of the iPhone 11 Pro and iPhone 11 Pro Max will Best Buy carry?

• The iPhone 11 Pro and iPhone 11 Pro Max will be available in Midnight Green, Silver, Space Gray, and Gold.

What memory sizes will the iPhone 11 be available at Best Buy?

• The iPhone 11 will be available in 64GB, 128GB, and 256GB.

What memory sizes will the iPhone 11 Pro and iPhone 11 Pro Max be available at Best Buy?

• The iPhone 11 Pro and iPhone 11 Pro Max will be available in 64GB, 256GB, and 512GB.

Will all Best Buy stores carry the new iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max?

• Yes, but availability by model may be limited. Be sure to reserve yours by pre-ordering online here or by visiting your local store.

Are all stores receiving product for launch day?

• Specific product model availability and quantities may vary by store. With a pre-order, we will be sure to let you know via e-mail once your iPhone is available for pickup.

What time is Best Buy opening for the iPhone XS and iPhone XS Max launch?

• Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available.

I never received an email notification that my iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max is ready to be picked up on the date of release even though I pre-ordered it. Why?

• If you haven't received an email notification that your iPhone is ready to be picked up, please wait until you do receive that email notification before heading to your local Best Buy store to pick up your new phone. Pre-orders can only be picked up when stock is available and you have received the email confirming it is ready. 

When will Best Buy stores receive additional inventory?

• Specific product model availability and quantities will vary by store and cannot be shared. Stores will continue to receive shipments of inventory on an ongoing basis. You can check with your local stores and BestBuy.com (here) for updates on product availability.

Will the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max be available on BestBuy.com?

• You bet it will! Make sure you pre-order as soon as possible as availability by model may vary. You can pre-order by visiting us here when it becomes available.

When can I expect to receive a pre-ordered iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max?

• Pre-orders for the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max will be filled in the order pre-orders are received as inventory arrives beginning on September 20.

Can I have the iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max ordered on BestBuy.com shipped to my home?

• Yes, provided it is available on BestBuy.com.

What kind of protection is offered on the iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max?

• Having protection on your cell phones is always a great idea! If your phone has a tendency to fly out of your hand spontaneously, I recommend checking out all that AppleCare+ is about, here. AppleCare+ includes accidental damage protection.* Theft and Loss option available. Choose the plan that is right for you.
• *Service coverage is available only for the iPhone and its original included accessories that are defective in materials or workmanship or for batteries that retain less than 80 percent of their original capacity. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. 

Total Tech Support 

• Total Tech Support gives you unlimited support for all your tech and appliances, no matter where you purchased them.
• Not sure you are ready for all the new tech that the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max offers? We’ll help you use it.
• With unlimited support for all your tech and appliances, we are here in the store, over the phone and 24/7 online to answer your questions and help you use your device.
• Learn more about Total Tech Support here. 

This FAQ thread is intended for questions regarding the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max. If you have concerns, please create a separate thread in the appropriate section of our forums.

                                        For additional information as it becomes available, stay tuned to here.

[mrlatindaddy]

Will there be any promos around this release, such as trade in offers, etc...?

[BuckarooKangaro]

Will you have the unlocked version for preorder or will I have to wait several months?  I would rather buy the unlocked version from BB than from Apple on launch so I can use the purchase towards maintaining my elite plus membership.  I also earn points which equals money   

[Cameron-BBY Social Media Specialist]

At this time, @mrlatindaddy, we suggest keeping and eye on our website for any updates on promotions and offers that will be associated with this cell phone. As of now, the iPhone 11 has been priced without any promotions such as Trade-In or including any gift cards. 

Thanks!

[Cameron-BBY Social Media Specialist]

I love being able to make large purchases to earn back points too, @BuckarooKangaro! With that being said, it appears that we will be selling the new iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max for the three major carriers in the United States (Verizon, AT&T, and Sprint). We do have the options of making a one time payment for the phone you wish to purchase, but, again, these payment options are for an iPhone that would be tied to a carrier. These new iPhones will come Universally Unlocked, which means that they will be unlocked only for these carriers in the United States. For an unlocked phone, this would need to be purchased through Apple. 

I hope this helps! 

[mrlatindaddy]

Will preorders open up tomorrow at 5PST?

[Cameron-BBY Social Media Specialist]

Pre-orders are open as of now! Also, I wanted to let you know that the promotion that we will be offering has been updated on our website and the FAQ page as well. It looks like you can save up to $550 with the trade-in of your old device. For more details, check it out, here!

Hope this helps!

[mrlatindaddy]

Hi,
Thanks for the information. Unfortunately, Best Buy does not have the Midnight Green color option for the iPhone 11 Pro Max available to pick up in store. I would have saved about $100 with this option. I will have to look elsewhere this year.

[mrlatindaddy]

Quick update, had to order the 256GB version of the iPhone 11 Pro Max for AT&T in order to be able to pick up in store. Order complerte, now just have to wait for the email once it arrives in store. Even though it costs me $150 more in price, I needed the additional storage anyways, comes out to $5 extra a month. Still can't believe Apple slaps the Pro name on a device that starts with only 64GB, should have been 128GB as the baseline. Looking forward to get my Midnight Green iPhone 11 Pro Max next Friday. Oh, and I did not see the extra 1,250 points for upgrading through My Best Buy Mobile that I usually get, will these points be added on later?

[Cameron-BBY Social Media Specialist]

I'm glad to hear that you were able to get the phone that works for you, and through us in the end! Thanks for updating us with what had happened.

In regard to the 1,250 points that you would receive for upgrading with us and for being a member of the My Best Buy Mobile program, those points should be reflected in your account within 15-20 days from the day of purchase. So be on the lookout for those within the upcoming weeks. 

Don't hesitate to let us know of anything else that comes up!

Thanks,