09-11-2019 01:45 PM - edited 09-13-2019 08:27 AM
**This FAQ is dynamic and will be updated frequently as information becomes available. In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.**
A phone that you know how to use, even before you use it. The all new iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max have arrived and we're super excited to be offering them to you at Best Buy. Enjoy all-day battery life and the fasted chip ever in a smartphone. Not to mention an all new dual-camera system that lets you capture more of what is important to you.
The New iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max
What are the new models of iPhone that are being released?
What are the key qualities of the iPhone 11?
iPhone 11 has just the right amount of everything. Important features to highlight include:
What are the key qualities of the iPhone 11 Pro and iPhone 11 Pro Max?
Pro cameras. Pro display. Pro performance. The iPhone 11 Pro and iPhone 11 Pro Max have the same key features as the iPhone 11, as listed above, with the addition of the following features:
What is the cost of the iPhone 11?
What is the cost of the iPhone 11 Pro?
What is the cost of the iPhone 11 Pro Max?
What promotions will Best Buy be offering?
Best Buy will be offering a Trade-In Promotion for the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max.
When will I be able to pre-order the iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max from Best Buy?
On what carriers will the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max be available?
What colors of the iPhone 11 will Best Buy carry?
What colors of the iPhone 11 Pro and iPhone 11 Pro Max will Best Buy carry?
What memory sizes will the iPhone 11 be available at Best Buy?
What memory sizes will the iPhone 11 Pro and iPhone 11 Pro Max be available at Best Buy?
Will all Best Buy stores carry the new iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max?
Are all stores receiving product for launch day?
What time is Best Buy opening for the iPhone XS and iPhone XS Max launch?
I never received an email notification that my iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max is ready to be picked up on the date of release even though I pre-ordered it. Why?
When will Best Buy stores receive additional inventory?
Will the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max be available on BestBuy.com?
When can I expect to receive a pre-ordered iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max?
Can I have the iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max ordered on BestBuy.com shipped to my home?
What kind of protection is offered on the iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max?
Total Tech Support
This FAQ thread is intended for questions regarding the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max. If you have concerns, please create a separate thread in the appropriate section of our forums.
For additional information as it becomes available, stay tuned to here.
09-12-2019 04:23 AM
Will you have the unlocked version for preorder or will I have to wait several months? I would rather buy the unlocked version from BB than from Apple on launch so I can use the purchase towards maintaining my elite plus membership. I also earn points which equals money
09-12-2019 11:08 AM
At this time, @mrlatindaddy, we suggest keeping and eye on our website for any updates on promotions and offers that will be associated with this cell phone. As of now, the iPhone 11 has been priced without any promotions such as Trade-In or including any gift cards.
09-12-2019 11:11 AM
I love being able to make large purchases to earn back points too, @BuckarooKangaro! With that being said, it appears that we will be selling the new iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max for the three major carriers in the United States (Verizon, AT&T, and Sprint). We do have the options of making a one time payment for the phone you wish to purchase, but, again, these payment options are for an iPhone that would be tied to a carrier. These new iPhones will come Universally Unlocked, which means that they will be unlocked only for these carriers in the United States. For an unlocked phone, this would need to be purchased through Apple.
I hope this helps!
09-13-2019 08:23 AM
Pre-orders are open as of now! Also, I wanted to let you know that the promotion that we will be offering has been updated on our website and the FAQ page as well. It looks like you can save up to $550 with the trade-in of your old device. For more details, check it out, here!
Hope this helps!
09-13-2019 08:26 AM
09-13-2019 10:32 AM
Quick update, had to order the 256GB version of the iPhone 11 Pro Max for AT&T in order to be able to pick up in store. Order complerte, now just have to wait for the email once it arrives in store. Even though it costs me $150 more in price, I needed the additional storage anyways, comes out to $5 extra a month. Still can't believe Apple slaps the Pro name on a device that starts with only 64GB, should have been 128GB as the baseline. Looking forward to get my Midnight Green iPhone 11 Pro Max next Friday. Oh, and I did not see the extra 1,250 points for upgrading through My Best Buy Mobile that I usually get, will these points be added on later?
09-13-2019 11:11 AM
I'm glad to hear that you were able to get the phone that works for you, and through us in the end! Thanks for updating us with what had happened.
In regard to the 1,250 points that you would receive for upgrading with us and for being a member of the My Best Buy Mobile program, those points should be reflected in your account within 15-20 days from the day of purchase. So be on the lookout for those within the upcoming weeks.
Don't hesitate to let us know of anything else that comes up!