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New Member
Posts: 1
Registered: ‎12-28-2017
Accepted Solution

does current phone need to be on hand for an upgrade?

planning to upgrade one of the lines on verizon family plan at Bestbuy. do i need to have the current phone on hand for the upgrade?

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Emerging Expert
Posts: 5,648
Registered: ‎02-25-2013

Re: does current phone need to be on hand for an upgrade?

Generally no.  I have upgraded my wife's phone several times without having hers on hand.

 

However, it is a very good idea to bring it in with you for verification purposes and the associate would be able to assist in transferring contacts and things.

 

Also, if you  are NOT the primary account holder on the account they may not be able to do it if you do not have the actual phone with you.

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