03-13-2016 10:20 PM
03-14-2016 10:18 AM
It seems you are well aware of our 14 day Return & Exchange Promise for carrier connectable devices, and I'm sorry to hear you may be dissatisfied with your current carrier, Sprint. To switch carriers after just upgrading, you would obviously need to perform a return. However, I imagine that if you wish to keep the phone number, you would need to wait for the upgrade to be pushed back to your current Sprint account, which can take a couple of days. If you do not wish to take the phone number with you, you may be able to perform the switch without any trouble right away.
Given this information, I would encourage you to visit your local Best Buy to speak with a Mobile Sales Associate about your options, as they will be able to pull up your account and speak more specifically about the process. While not guaranteed, we may also be able to partner with Sprint to assist in getting the upgrade pushed back sooner.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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