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Posts: 1
Registered: ‎11-25-2019

Upgrading through Best Buy with an existing Verizon Plan

I am an existing Verizon customer eligible for an upgrade. I am enrolled in one of their Unlimited Data plans. I'm looking to purchase the Galaxy Note 10+ since it's currently $450 off for the 24-month payment plan. In the fine print, it says BB won't change my existing Verizon plan, but also later says that those of us upgrading to a 2-yr plan and have Unlimited Data plan (which is describing me) will be enrolled in Verizon 2GB plan for $30/month for that line. Can someone please clarify? I was just looking to replace my existing phone with the Note10 and wanted to make sure my existing plan stays intact.  Also, along the same lines regarding whether or not any of my existing plan would change, the terms mention that an upgrade incurs a Monthly Line Access fee. The Unlimited plan does not charge a monthly line access fee so wanted to make sure upgrading through BB would not add one to my existing plan  Thanks

 

Here is the exact statement after adding phone to cart........

 

These amounts will be billed by Verizon and do not include your existing line or account charges, or fees, taxes and surcharges which can add between 7% and 46% to your bill. Except as follows, your current Verizon price plan and features will not be changed with this transaction. Each device added or upgraded to your account will incur a Monthly Line Access Fee which may vary based upon your contract or device payment enrollment. Those customers Upgrading with a 2-Yr contract who have an Unlimited Data package will be enrolled in the Verizon 2GB Data Plan for that line for $30/month. If you complete this transaction, Unlimited Data cannot be returned to your line of service.

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Registered: ‎11-23-2018

Re: Upgrading through Best Buy with an existing Verizon Plan

Hey, 32lakes,

 

Thanks for connecting with us here on the Best Buy Forums. Welcome to this awesome community! Please feel free to explore some of the great content we have to offer here.

 

Upgrading cell phones is always exciting, so we appreciate you looking to Best Buy for your tech needs! I can certainly understand you seeking some support with getting this taken care of, as there are often lots of things to consider, and a few questions associated.

 

For assistance with this, please visit your local Best Buy to speak with a Blue Shirt. They should be able to answer all of your questions and assist with upgrading your devices!

 

Sincerely,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 1
Registered: ‎12-02-2019

Re: Upgrading through Best Buy with an existing Verizon Plan

Hey OP, I've got the same issue, and it seems to be an ongoing, unfixed issue from 2014 on Best Buy.com (just basing this off of every other person complaining about and seeking help regarding this.)

 

I think I would rather go through a different company selling me the phone at a higher or even a full price, than have to go to an actual Best Buy store just because their IT department refused to spend more time for their Verizon clientele.

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Registered: ‎04-06-2020

Re: Upgrading through Best Buy with an existing Verizon Plan


@Xavitan wrote:

Hey OP, I've got the same issue, and it seems to be an ongoing, unfixed issue from 2014 on Best Buy.com (just basing this off of every other person complaining about and seeking help regarding this.)

 

I think I would rather go through a different company selling me the phone at a higher or even a full price, than have to go to an actual Best Buy store just because their IT department refused to spend more time for their Verizon clientele.


thats right thanks for sharing though..