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New Member
Posts: 4
Registered: ‎12-17-2012

Upgrading a phone with Best Buy vs. Verizon Wireless directly

Thanks for reading.  I'm eligible for my upgrade with Verizon on 12/19.  I've noticed that Best Buy has the Samsumg Galaxy S III I want to purchase for $50 less than Verizon Wireless online and in the VZW stores. 

 

I questioned Verizon reps directly about the pricing and they stated that if I purchased my phone from BB instead of with them the following would/could happen:

 

1)  I may no longer get my 20% PNC discount for monthly service

2)  I would not be able to purchase Verizon's protection plan, only Best Buy's

3)  If something went wrong with the phone I couldn't contact Verizon, only Best Buy with replacements, issues etc.

4)  Best Buy (or any other vendor) would/could ask me to sign their own agreement which could hinder me from changing my plan, adding features and other limitations I would not have otherwise.

5) Best Buy will push my upgrade date back four months, that’s why the price of the phone may be lower.   

Can someone debunk or shed some light on this?  If the above are true I'll probably spend the extra $50 to go directly to VZW.  I have the chat log if anyone would like me to share.   

Also, by the way Best Buy, I've been to the cell phone area of the Mall Woods Best Buy in Dayton, Ohio three times in the last week to play with phones and not once did anyone ask me if I had questions or needed help.  For some reason, this is an issue with this store.  TV's, Video Games, Car Audio always have more than enough associates and everyone is very helpful, but there are only two associates in cell phones and the lines to even talk to someone are always absurd. 

 

Thanks!

 

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Posts: 2,423
Topics: 31
Kudos: 57
Solutions: 151
Registered: ‎10-14-2010

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

1. Not true, your discount still applies.
2. Not true. You can still use Verizon's insurance, though Best Buy's Geek Squad Protection has a $0 deductible
3. Not true, you are still a Verizon customer and have the manufacturer's warranty.
4. Not true, Best Buy Mobile has no secondary agreements you need to sign.
5. Not true, your contract extension is the same as it is through Verizon.

Did you visit a Verizon retail store? Please remember that many of these stores are owned by third-parties and the reps are on commission, and they have a personal interest in you buying from them. In this case it appears you were completely lied to.
________________________________________

Dan K. | Former Best Buy Employee
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.
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New Member
Posts: 4
Registered: ‎12-17-2012

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

Thanks Dan.  The information I obtained was directly from Verizon Wireless either by chat on their site or via phone by dialing *611.  I just finished a chat session with one of their customer service reps and he stated that if I bought my phone at Best Buy I could not have Verizon's insurance.  Isn't Best Buy's insurance an additional $5/month vs Verizon?  I'm currently paying $9.99/mo. 

 

Also, he stated that I would have to sign a six month contract with Best Buy.  Is this true?

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New Member
Posts: 4
Registered: ‎12-17-2012

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

Thanks for the information and reassurance.  Per Verizon, I am eligible for an upgrade on 12/25/12 but they said I could come in a week before to upgrade. 

 

Can I do that with Best Buy as well?

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New Member
Posts: 4
Registered: ‎12-17-2012

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

Domogato- beware, there's a catch.  I heard this too, but as far as I can tell it's not really true.  Any smart phone that has not been on the market for more than a year is on their "Iconic" list which means you are not allowed to order it until the day of your upgrade date.  This holds true for the Note II, Iphone 5, Galaxy S III etc.  I called VZ and tried to get them to waive this but with no luck. 

 

 

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New Member
Posts: 4
Registered: ‎12-17-2012

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

Boxerkate:  Thanks for the info on the early upgrade.  I will just have to tell the Mrs, her Christmas iPhone5 will arrive after Christmas. 

Highlighted
Posts: 2,423
Topics: 31
Kudos: 57
Solutions: 151
Registered: ‎10-14-2010

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

I'm sorry to hear that you are receiving false information, this is concerning.

At the time of upgrade, Best Buy Mobile can add Verizon's insurance onto your account if you wish. The monthly fee (for both Verizon insurance and Geek Squad) depends on the type of phone you are purchasing.

Best Buy Mobile can typically upgrade your Verizon account 1 week prior to the actual date. As far as I know it does not matter which phone you are purchasing, the restrictions boxerkate mentioned might be only through the Verizon stores. You would have to check with your local store to be sure.
________________________________________

Dan K. | Former Best Buy Employee
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.
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New Member
Posts: 4
Registered: ‎12-17-2012

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

My day off is this Thursday and I will head to Best Buy.  I guess I will find out for sure if I'm eligible for an early (less than 1 week) upgrade for an iPhone 5.  Keeping my fingers crossed I won't need to give a raincheck for an iPhone to my wife for Christmas!

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New Member
Posts: 1
Registered: ‎12-18-2012

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

Does upgrading one week early apply only in store or does that work on the website as well?  Also, I have a family plan, and my brother is eligible for an upgrade, but I need a new phone.  Is there a way to transfer the upgrade to my line like you can do on Verizon's site?

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New Member
Posts: 1
Registered: ‎12-19-2012

Re: Upgrading a phone with Best Buy vs. Verizon Wireless directly

Hello DanK, I recently cancled an order for the IPhone5 from Best Buy after I ordered online .  I had to pickup the phone in store from the mobile department. After waiting for 1.5 hours, the sales person told me I needed to activate the phone in the store. This I was not willing to do as the phone was a gift for my son and I wouldn't see him for a few days -- he can not be without service. The online ordering told me about a minimum 2 year service extension but there was no note that the extension had to be from Best Buy and I had to activate before I left the store. Further, the Best Buy order led me to believe that the activation and service extension would be from Verizon and I would be charged $30 directly from Verizon -- this was OK. However, the sales person told me the activation would cost me $ 35 which is improper. Net effect of all this is I will not order a phone from Best Buy again.