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New Member
Posts: 1
Registered: ‎03-01-2016

Upgrading a phone and having it shipped

I'm not sure if this is explained somewhere, but if I order my new phone from you and choose to have it shipped (it isn't in stock near me), will my current phone continue to work until I get the new phone?

Valued Expert
Posts: 8,663
Registered: ‎02-25-2013

Re: Upgrading a phone and having it shipped

Your current phone should continue to work for you until you activate the new phone with your number.


Be sure to back up your phone first.  Though many phones now have automatic back up.  

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Registered: ‎07-27-2015

Re: Upgrading a phone and having it shipped

Hey Jennifer!


It’s awesome that you are looking to purchase a new phone with us! Thanks for taking the time to reach out to us through our Mobile Phone product board Smiley Happy


Just as bobberuchi mentioned, your current phone should stay active until you choose to activate your new one. Should you need any assistance with the activation or set-up of your new phone, we are here to help! Feel free to visit our Best Buy Mobile Appointment Scheduler to make an appointment with your local store.


For more information about buying a new phone, feel free to read the article linked below:


Things to Consider When Buying a Mobile Phone


Do not hesitate to let us know if you have any additional questions about your upcoming purchase!

Emily|Social Media Specialist | Best Buy® Corporate
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