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New Member
Posts: 2
Registered: ‎05-23-2015

Upgrade on Verizon

I'm looking at upgrading my phone.  I currently have a family share plan with 700 min and no data.  I'd like to bump up to the more everything plan and 500mb data and get the lg g3.  When I add the lg g3 to the cart and check for upgrade eligibility all goes well, but in the cart is "verizon wireless mobile package".  I can't add or change anything on my plan, which is fine if my plan stays the same and I can upgrade through verizon when I activate the phone.


I just don't want to buy a new phone that has a 2 yr contract that I can't change to add data, or end up accidentally getting upgraded to more than I need.


Will my plan stay the same when I buy the phone, and can I change the contract to add data after purchasing the phone with the current contract?

Posts: 498
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Registered: ‎12-27-2013

Re: Upgrade on Verizon

A mobile package is what the cart adds in order to get the phone set up for activation. During the process you should be able to select the plan you would like (more everything 500mb in your case).


If you're having difficulties ordering the phone online I would recommending talking to a Mobile Sales Consultant at your local store who can help guide you through the process. Or, feel free to ask me and I'll do my best to help!

I am not a Best Buy employee and cannot issue any official responses or assist directly with any issue. Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc., its subsidiaries, or employees. For immediate support, please call Best Buy at 1-888-237-8289 or Geek Squad at 1-800-433-5778.
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Registered: ‎11-10-2008

Re: Upgrade on Verizon

Have you considered going prepaid? How much is that plan you are paying for right now?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Valued Expert
Posts: 8,644
Registered: ‎02-25-2013

Re: Upgrade on Verizon

I have had similar issues trying to figure it out online.


It seems that if you actualy go into the store the associates have a lot better options interface at their terminals.

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New Member
Posts: 2
Registered: ‎05-23-2015

Re: Upgrade on Verizon

Since people have still posted in this area i'll give an update.  I upgraded my plan to the more everything plan through verizon online.  I then purchased the phone from best buy online once the plan kicked in.  I went in to pick up the phone and they activated it at the time of pick up in store.  My plan stayed the same as I had arranged it on verizon and was simply renewed for 2 years.  I got the phone for $1 + tax and received a BB gift card as well, so I got a nice case and headphones for it, with $ left over.  My first bill included the $40 upgrade fee from verizon, which I was expecting.  My subsequent bill was actually a few cents lower than my plan without any data had been.  The phone is great, best buy was awesome, and there have been no surprises on my bill from verizon Smiley Very Happy  I'm super happy.

New Member
Posts: 5
Registered: ‎07-02-2015

Re: Upgrade on Verizon

Congratulations to you!

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Registered: ‎10-10-2012

Re: Upgrade on Verizon

Hi rclederer-


I'm glad to hear everything worked out so well with your upgrade!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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