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New Member
Posts: 2
Registered: ‎02-25-2015

Upgrade Eligibility Issue

Hi, I checked my upgrade eligibility and it states


Unfortunately, this line isn't eligible to be upgraded yet.


000-000-0000 (phone number)

Upgrade Date: 8/15/2014


It is past that upgrade date but still showing no eligible. Has anyone had this issue?

Thanks in advance


Posts: 22,635
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Registered: ‎10-10-2012

Re: Upgrade Eligibility Issue

Hello shizzoizzo7-


I apologize for any confusion that this has caused you.  I would recommend either talking to your local Best Buy Mobile representatives at your closest Best Buy store or contacting your service provider regarding any upgrade eligibility questions you may have.


Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-25-2015

Re: Upgrade Eligibility Issue

Thanks, went to my local store and worked it out. This can be deleted. Thank you