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New Member
Posts: 2
Registered: ‎09-29-2019

Unlocked iPhone 7 is not working with other carrier - is it locked phone?

I bought unlocked iphone 7 at Mayfield Heights store last year. Recenlty i switch to another service (H2O which uses AT&T carrier) proivder. With new SIM my phone started showing it is locked and need activiation. For follow up i checked with previous sim  (lyca mobile) service provider, apple support, new (H2O) service provider. All inverigation is leading towards that phone is locked by T mobile carrier which i never used directly.When checked with T mobile they said they can not do anything since phone is bought at Best buy and they do not have enough detail to unlock the phone. I visited best buy store twice but it did not work out so far. Was i sold locked phone instead of unlokced?

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Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Unlocked iPhone 7 is not working with other carrier - is it locked phone?

Unlocked phones can be a bit tricky sometimes, and I hope I can help explain a few things for you. The models of the iPhone that we sell in our stores are meant for usage on a particular carrier most of the time. Being that you had purchased an iPhone 7, I imagine that this was a pre-owned or refurbished item, is that correct? This may be due to the usage of the phone before purchase.

 

If this was purchased as new, I'd love to take a deeper look and see what may be going on. Let us know what other questions or concerns you have. 

 

Thanks!

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-29-2019

Re: Unlocked iPhone 7 is not working with other carrier - is it locked phone?

Thank you for your reply. I bought new phone. I specifically asked for unlocked phone. Please let me know if need any more details.
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Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Unlocked iPhone 7 is not working with other carrier - is it locked phone?

Please go ahead and send me a Private Message with some more information so that I can look deeper into it. Be sure to include your

 

  • full name
  • email address
  • phone number
  • Customer Service Pin Number on the bottom of your receipt

 

To send a Private Message, you can click the button next to my name. I hope to hear from you soon!

 

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 17
Registered: ‎11-18-2019

Re: Unlocked iPhone 7 is not working with other carrier - is it locked phone?

iphones are mostly used phones by people as it is becoming a trend in most countries and it is more relible phone.

other carrier are working on iphpone 7 and other edditions i think yhis is not locked phone.