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Posts: 2
Registered: ‎05-09-2019

Switch from lg Stylo 3 to Coolpad illumina

The screen on my LG phone wasn't working. I didn't have enough to fix. I bought the Coolpad phone in the Virgin Mobile section of Walmart because I thought everything would carry over. Now my Coolpad phone does not get the data outside of wifi. And looks like it is a Sprint phone and not Virgin Mobile. How do I fix this? Will me taking the Sim card from my LG phone and putting it in the Coolpad phone work and Grant me lte data I'm paying for?
Posts: 3,438
Topics: 50
Kudos: 127
Solutions: 184
Registered: ‎10-19-2017

Re: Switch from lg Stylo 3 to Coolpad illumina

Hello, Jhouse96,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to reach out to us regarding your phone. I recommend you schedule a reservation with a local Geek Squad agent to see if we can help narrow down the cause of your data issue by clicking the link here. If there is no Geek Squad Protection Plan on it, there may be a fee to look at it, but they will be able to advise you how much that will be. If you have any other questions, please feel free to let me know. I will do all I can to help!


Thank you for writing us!

Deysha|Social Media Specialist | Best Buy® Corporate
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