05-09-2019 08:56 AM
05-09-2019 11:23 AM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to reach out to us regarding your phone. I recommend you schedule a reservation with a local Geek Squad agent to see if we can help narrow down the cause of your data issue by clicking the link here. If there is no Geek Squad Protection Plan on it, there may be a fee to look at it, but they will be able to advise you how much that will be. If you have any other questions, please feel free to let me know. I will do all I can to help!
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