12-12-2015 04:35 PM
12-13-2015 09:54 PM
Regrettably no. The phone must be in good working condition to qualify for the early upgrade.
12-14-2015 02:43 PM
Hi there bguth,
Generally to early upgrade under a lease or installment billing option, you would need to turn in your phone in a condition that is in accordance with the agreement with your carrier. I fear that with a cracked screen, upgrading early would not be an option for you. With that said, I would encourage you to reach out to Sprint directly to see if you have any options.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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