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New Member
Karene5
Posts: 2
Registered: ‎01-20-2019

Software Update

‎01-20-2019 08:36 PM

My phone is saying to turn my data saver off before downloading the new security update, and it's off, but still telling me that.
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Faith-BBY
Posts: 406
Topics: 21
Kudos: 61
Solutions: 77
Registered: ‎10-19-2017

Re: Software Update

‎01-23-2019 10:18 AM

Hey Karene5!

 

We'd love to chat. Can you give us a call at (800) GEEK SQUAD which is (800) 433-5778?

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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bobberuchi
Posts: 6,662
Registered: ‎02-25-2013

Re: Software Update

‎01-23-2019 12:18 PM

Turn off Data Saver

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. At the top right, tap More More and then Settings.
  3. Under "Advanced," tap Data Saver.
  4. Turn off Data Saver.

You may need to restart after doing that. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
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Karene5
Posts: 2
Registered: ‎01-20-2019

Re: Software Update

‎01-28-2019 05:53 AM

It is already off, that's the problem.
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