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New Member
Posts: 4
Registered: ‎09-18-2018

Several Issues

Asks are you a current ATT customer, then ya click no create a new account for me but after ya click continue a couple times to continue to mobile setup, it wants to know if ya want to transfer an existing phone numbers(s) to this phone. If I'm wanting a new service then I dont have an exsistin number. I can not uncheck the yes. The activation fee is $30. But if I want to buy a phone straight out pay all cash I still can't get one and the one time servive fee has increased by $15. so no longer $30 now $45.. Whats the deal? I pay for in full I shouldn't have any problems with a new purchase.period. I'm paying for phone via best buy saved gift cards so I can't obviously goo to ATT and use BB GC's there, and my monthly bill payment would be ACH out of my bank account. My total monthly payments wouldn't be no $90. a month cause I'd pay for 2/3's of the phone upfront to keep my costs down. Need honest answers.

Posts: 35
Topics: 4
Kudos: 4
Solutions: 0
Registered: ‎10-19-2017

Re: Several Issues

Hi there, @Angelscry2

 

What phone are you looking to purchase? 

 

^Faith 

Faith|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-18-2018

Re: Several Issues

I’m wanting to buy the iPhone 8 Plus Red with 256(?)gb.
Posts: 35
Topics: 4
Kudos: 4
Solutions: 0
Registered: ‎10-19-2017

Re: Several Issues

Thanks for the clarification. 

 

We'd be happy to support you in one of our stores. You can find the store closest to you by visiting us here.

 

^Faith

Faith|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎09-18-2018

Re: Several Issues

Not available in store nearest me. I want to start a new ATT account either pay for iPhone in full or pretty much most of it I have 13 gifts cards for BB. One of my issues are that if I pay in full the first time activation fees is $15. ($45.) more than verses making payments fee which is only $30. I have a iPhone 6s Plus the people I work for bought me the phone but I’m wanting to separate from them . My number will not be able to be ported over cause my bill is on their bill. So I need a new phone as well as a new number. I checked online and BB website said phone I want is not available in Jackson Tn. Creating a new account is a must for me. BB website also says I can’t create a new account even though it is an asked question. Again I can’t use my BB gc’s at ATT store had I known I was gonna have such issues getting a new phone from BB I would not have gotten all these cards!
Posts: 35
Topics: 4
Kudos: 4
Solutions: 0
Registered: ‎10-19-2017

Re: Several Issues

Our employees in the store would still be happy to assist in helping you make your purchase. While I am not able to do troubleshooting with you online, they should be able to assist in making that purchase in store. 

 

Faith|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 4
Registered: ‎09-18-2018

Re: Several Issues

come the first of the month Ill make a one hour trip to jackson, tn to see if they can help me if not ill let ya know.