09-18-2018 11:49 PM
Asks are you a current ATT customer, then ya click no create a new account for me but after ya click continue a couple times to continue to mobile setup, it wants to know if ya want to transfer an existing phone numbers(s) to this phone. If I'm wanting a new service then I dont have an exsistin number. I can not uncheck the yes. The activation fee is $30. But if I want to buy a phone straight out pay all cash I still can't get one and the one time servive fee has increased by $15. so no longer $30 now $45.. Whats the deal? I pay for in full I shouldn't have any problems with a new purchase.period. I'm paying for phone via best buy saved gift cards so I can't obviously goo to ATT and use BB GC's there, and my monthly bill payment would be ACH out of my bank account. My total monthly payments wouldn't be no $90. a month cause I'd pay for 2/3's of the phone upfront to keep my costs down. Need honest answers.
09-19-2018 01:35 PM
09-19-2018 02:34 PM
Thanks for the clarification.
We'd be happy to support you in one of our stores. You can find the store closest to you by visiting us here.
09-19-2018 04:11 PM
09-19-2018 04:20 PM
Our employees in the store would still be happy to assist in helping you make your purchase. While I am not able to do troubleshooting with you online, they should be able to assist in making that purchase in store.