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Posts: 1
Registered: ‎08-24-2018

Samsung Galaxy s9 ringtone switching to silent

I've downloaded some mp3 files for ringtones and at random times my main ringtone randomly switches to silent and Verizon is no help for this issue.
Posts: 877
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Registered: ‎10-19-2017

Re: Samsung Galaxy s9 ringtone switching to silent

[ Edited ]

Hey there @jms4006


It feels like just yesterday when I used to have an MP3 as my ringtone. While nowadays I prefer silent, which drives my family crazy (since I always miss their calls) I can understand the frustration that comes along with this issue.  Have you had a chance to bring your phone to one of our Samsung Care Authorized Service Provider locations? 


You can see where those locations and what other services they offer by visiting us here.

Faith|Social Media Supervisor | Best Buy® Corporate
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