08-28-2018 12:26 PM - edited 08-28-2018 12:28 PM
Hey there @jms4006,
It feels like just yesterday when I used to have an MP3 as my ringtone. While nowadays I prefer silent, which drives my family crazy (since I always miss their calls) I can understand the frustration that comes along with this issue. Have you had a chance to bring your phone to one of our Samsung Care Authorized Service Provider locations?
You can see where those locations and what other services they offer by visiting us here.