Android, iOS & Mobile Phones

[mik41510]

I'm trying to pre-order the Galaxy S8 through the website.  I'm a current Verizon customer looking to upgrade my phone.  When it takes me to the page to verify my Verizon information so Best Buy can link to my Verizon account, it can't find my customer information, even though all the info is correct.  Please help!

[L_E_O]

Are you unable to preorder 2 devices? Quantity seems to default to 1, and if I click "Continue Shopping" and try to add a second phone, it replaces the first in my cart. Is this by design?

[rhpack]

I have pre-ordered two Galaxy S8 at my local Best Buy and have "Preorder Agreements" for both.  In reading the Free VR gear terms and conditions at Samsung, the free VR gear is vaild for purchases up to 4/20/2017 and a register receipt must be provided.  I will not have a register receipt until I pick up the phone on 4/21/17 or later as that is the release date.  How will I qualify for the free VR gear?  What receipt will I need to use?  Thanks for the help.

[CarlosMora]

i wonder if the actual preorder of Samsung Galaxy S8 come unlocked, internationally speaking (Colombia), because i want to do the preorder it but there are some cellphones that come with band limitation for other countries and carrier.

[Javier-BBY Retired: Social Media Specialist]

Hello mik41510,

There were some hiccups with our site communicating with Verizon correctly. This has since been resolved and you should be able to proceed with your pre-order. Please let me know if you encounter and further issues!

Sincerely, 

[Javier-BBY Retired: Social Media Specialist]

Hello L_E_O,

Currently online only supports pre-ordering one device per account. In store you should be able to create your order for two.

Sincerely,

[Javier-BBY Retired: Social Media Specialist]

Hello rhpack,

Once you pick up your pre-orders, Visit www.samsung.com/us/promotions to use your Best Buy receipt to redeem your free Gear VR kit.

Sincerely,

[Javier-BBY Retired: Social Media Specialist]

Hello CarlosMora,

At this time all unlocked S8 and S8+ devices are for US based carriers.

Sincerely,

[esunde]

I preordered an S8 online last Friday to pick up in store. I went by today & actually saw the phone on display, & I was a bit alarmed by the salesperson.

After giving me the sales pitch, to which I told him I already ordered one to pick up from them, he told me "they hoped" they would have phones for everyone who ordered. I know Best Buy has the best price for the phone currently, but my carrier store is currently telling me if I order, I will get one at launch.

And I understand the first come, first served approach for preorders. I would also hope that if supplies are that limited, that stores & salespeople would probably be a little less aggressive advertising April 21 as a date you will get your phone.

Is this just a miscommunication by a sales associate (and the Mobile help line, which basically told me the same thing)? I don't want to be surprised in a couple of weeks by not getting what I ordered, including the bonus items, when I could easily go elsewhere.

[Javier-BBY Retired: Social Media Specialist]

Greetings esunde,

With the high popularity/demand for the S8 and the S8+, I absolutely understand your concern of making sure you secure inventory for a new phone upon launch.

Due to the nature our pre-orders work they indeed are on a first come first serve basis. While we can’t guarantee inventory on the first day upon release, your pre-order does guarantee you a device as inventory becomes available.

I can see how the verbiage our store associates use impacts a customer’s decision to make that pre-order with us and the last thing we want is to cause any disappointment for what should be an incredibly exciting time. I’ll be sure to share your words to the appropriate teams to ensure we’re being as clear as possible.

Respectfully,