03-12-2016 02:15 PM
I pre-ordered my Galaxy S7 Edge on the 2nd, more than a week before the March 11th release date. I called customer service and am being told I won't get it until the 20th...of April. I can't change it to a store order because every Best Buy here apparently also sucks with keeping inventory. I can't cancel my pre-order because if I do, I was told my card will be charged full price for the Gear VR and microSD card in their promotion. I expected to have a phone with me during my vacation next week so I'll be without a phone for the entirety of my vacation and then some. Also, apparently I can't even purchase it at AT&T without paying full price so I'm sure I'll be paying off my first month of my NEXT plan without even having looked at my actual phone.
Thanks for the inconvenience, Best Buy!
03-13-2016 03:29 PM
Just figured I'd chime in as well because I too received an email stating that my Edge is delayed up to 30 days. I foolishly thought that preordering a phone meant that I'd actually get it faster than if I just waltzed into any store. This is my first and last time pre-ordering anything with Best Buy and with so many other options available, I doubt I'll ever actually shop with them again.
03-13-2016 03:52 PM
03-13-2016 04:28 PM
What carrier did you guys order for and what status does your order show on their web site?
I ordered a Verizon phone on thursday from the web site and it is supposed to be he here by 3/15.
Also why wouldn't you just cancel the order, and go buy one somewhere else if it's going to be over a month late? At least around me both verizon and bestbuy have stock of most phones.
I was trying to pick up a second phone and since you can't order online anymore thats why I was going into the store.
03-13-2016 04:51 PM
03-13-2016 05:08 PM
03-13-2016 05:16 PM
obviously you can do what you want, unfortunate that no one has them. Here they are still well stocked, at least for verizon. You shouldn't have to pay shipping, just drop it off at your local best buy.
I find it amazing whenever these companies do pre-orders and then deliver to their stores before the fill pre-orders.