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Posts: 12,468
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Registered: ‎01-03-2013

Re: Samsung Galaxy S7 and S7 edge FAQ

Hello everyone, 

I apologize if a delay in fulfilling your pre-orders has caused any frustration or inconvenience. We are doing our best to fulfill pre-orders received at each warehouse in store in the order they were received for each model as inventory becomes available. I encourage each of you to keep a close eye on your order and the email associated with the order for updates. 

I should also like to note that our Return & Exchange Promise is 15 days for most items (unless provided an extended return period based on your My Best Buy membership status) and 14 days for carrier connectable devices. For items that are delivered to your home, this would be based on the delivery date of the particular item. Please be aware that if you cancel your pre-order of the phone without cancelling or returning any received free items, you may also be charged for the free items per the section "Bundle or Promotional Discount Items". 

Regards,  

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 8
Registered: ‎03-10-2016

Gear vr free content

Can you please post the link to the free content that come with the gear vr preorder? I can't seem to find it. 

 

Thank you

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Posts: 12,468
Topics: 201
Kudos: 426
Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: Gear vr free content

Hi Monticka2, 

 

The Gear VR content will appear in the Oculus app after you create an account. Per the info here, they should appear with a "Download" option. If you continue to have trouble with your content, I would encourage you to contact Oculus at 1-888-795-6442 or at support.oculus.com. 

 

I hope this helps! 

Tasha|Social Media Specialist | Best Buy® Corporate
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