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Posts: 11,537
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Registered: ‎01-03-2013

Samsung Galaxy S7 and S7 edge FAQ

[ Edited ]

This FAQ is dynamic and will be updated frequently as information becomes available.

 

In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

 

 

Which models of the Samsung Galaxy S7/S7 edge will Best Buy carry?

 

Best Buy will carry all models of Samsung’s new Galaxy S7, and Galaxy S7 edge.

 

Is there a model with more space than 32GB?

 

No. While there are not models available with more space, you can expand the space with microSD cards.

 

On what carriers will the Samsung Galaxy S7/S7 edge be available?

 

Best Buy offers customers choice in plans, whether it’s a two-year plan or monthly installment billing options from AT&T, Sprint or Verizon Wireless.

 

When will I be able to purchase Samsung Galaxy S7/S7 edge from Best Buy?

 

The phones will be available for pre-order on 2/23/2016, and will be available for purchase on 3/11/2016.

 

Will all stores carry the new Samsung Galaxy S7/S7 edge?

 

Yes.

 

Are all stores receiving product for launch day?

 

Specific model availability and quantities may vary by store.

 

Will the Samsung Galaxy S7/S7 edge be available on BestBuy.com?

 

Yes – but please keep in mind that availability of specific models can vary greatly on BestBuy.com.

 

What will the prices be for the Samsung Galaxy S7/S7 edge?

 

Pricing at launch for the Samsung Galaxy S7:

               

Verizon:

$229.99 for the Samsung Galaxy S7 32GB with activation of a two-year contract

$28.00/month when activating the Samsung Galaxy S7 32GB on Verizon Device Payment

$679.99 when purchasing Samsung Galaxy S7 32GB at full price

 

Sprint:  

$199.99 for the Samsung Galaxy S7 32GB with activation of a two-year contract

$27.09/month when activating the Samsung Galaxy S7 32GB on Sprint Installment

$699.99 when purchasing Samsung Galaxy S7 32GB at full price

 

AT&T:

$23.17/month when activating the Samsung Galaxy S7 32GB on AT&T Next plan

$694.99 when purchasing Samsung Galaxy S7 32GB at full price

 

Pricing at launch for the Samsung Galaxy S7 edge:

 

Verizon:

$329.99 for Samsung Galaxy S7 edge 32GB with activation of a two-year contract

$33.00/month when activating the Samsung Galaxy S7 edge 32GB on Verizon Device Payment

$779.99 when purchasing Samsung Galaxy S7 edge 32GB at full price

 

Sprint:  

$299.99 for the Samsung Galaxy S7 edge 32GB with activation of a two-year contract

$31.25/month when activating the Samsung Galaxy S7 edge 32GB on Sprint Installment

$799.99 when purchasing Samsung Galaxy S7 edge 32GB at full price

 

AT&T:

$26.50/month when activating the Samsung Galaxy S7 edge 32GB on AT&T Next plan

$794.99 when purchasing Samsung Galaxy S7 edge 32GB at full price

 

What time are Best Buy opening for the Samsung Galaxy S7/S7 edge launch?

 

All stores will open at their normal time.

 

Can I Pre-order the Samsung Galaxy S7/S7 edge?

 

You should be able to pre-order the Samsung Galaxy S7/S7 edge beginning Tuesday, 2/23/2016.

 

When can customers expect to receive a pre-ordered Samsung Galaxy S7/S7 edge?

 

Pre-orders for the Samsung Galaxy S7/S7 edge will be fulfilled as inventory arrives.

 

What new Samsung Galaxy S7/S7 edge accessories will Best Buy have for purchase?

 

We will have 48 new accessories for the Samsung Galaxy S7/S7 edge.

 

Are there any other promotions that go along with the launch of the Samsung Galaxy S7/S7 edge?

 

We have a number of promotions running at this time. Not all of them are specific to the launch of the Samsung Galaxy S7/S7 edge, but they can be taken advantage of when purchasing the Samsung Galaxy S7/S7 edge.

 

Get a free Gear VR, plus $50 of VR content and triple your memory when you pre-order, purchase or lease and activate the Galaxy S7 or Galaxy S7 edge. Bundle value $199.98.

 

Free Samsung Gear S2 when you purchase a Samsung Galaxy smartphone on AT&T Next and Activate the Samsung Galaxy Gear S2 on a 2-year agreement.

 

Free Samsung Galaxy Tab 4 8.0 when you purchase a Samsung Galaxy smartphone on AT&T Next and Activate the Samsung Galaxy Tab 4 8.0 on a 2-year agreement.

 

When will Best Buy stores receive additional inventory?

 

Specific product model availability and quantities vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. Customers can check with their local stores and BestBuy.com for updates on product availability.

 

Can I have the Samsung Galaxy S7/S7 edge I order on BestBuy.com shipped to my home?

 

Yes, provided it is available on BestBuy.com

 

Will my local store have live display units on launch day?

 

Yes.

 

How will inventory, which is not being held for pre-orders, be handled on Friday March 11th?

 

To be determined.

 

I never received a notification that my Samsung Galaxy S7/S7 edge is ready to be picked up, even though I pre-ordered it?

 

If you haven't received notification that your Samsung Galaxy S7/S7 edge is ready to be picked up it means the store didn't receive enough of the model you pre-ordered to fulfill you pre-order at this time, or they haven't physically reserved your pre-order yet with the inventory they did receive.

 

This FAQ thread is intended for questions regarding the Samsung Galaxy S7/S7 edge release.  Please do not post complaints.

 

For additional information as it becomes available, stay tuned to here.

Tasha|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 65
Registered: ‎12-10-2013

Galaxy S7 Edge Pre-order

Hey all, I just wanted to see if anybody else is having issues doing the pre-order? I was able to verify my upgrade status last night and first thing this morning, but now when I attempt to pre-order it says an issue with my account. If i go to Verizon, there isn't any problems at all.

New Member
Posts: 1
Registered: ‎02-23-2016

My upgrade

My upgrade is on the 25th and I want to get the galaxy s7 what are my steps? Should I preorder it?
New Member
Posts: 3
Registered: ‎12-01-2015

Galaxy s7 edge unlocked preorder?

Is unlocked s7 edge will be available via preoder?

New Member
Posts: 3
Registered: ‎12-01-2015

Re: Galaxy s7 edge unlocked preorder?

mean uncarrier device, with full price.
New Member
Posts: 2
Registered: ‎02-23-2016

Re: Samsung Galaxy S7 and S7 edge FAQ

What is involved with your 2 year contracts? I have verizon. I am asking as verizon "did away" with their contracts on phones. Interesting to see the lower price.

Emerging Expert
Posts: 6,354
Registered: ‎02-25-2013

Re: Galaxy S7 Edge Pre-order

It may very well be overloaded with people trying all at the same time.  I did it right away at 7:45 this morning when I got the email.  I didn't do it but I loaded everything up to check it out. 

 

Unfortunatly I have only had my S6 since August and was informed I would have to do a payout of $453.  I punched in my wifes phone which is up in July and it will work for her. I just have to talk her into getting rid of her iPhone.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 11,537
Topics: 147
Kudos: 320
Blog Posts: 21
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Registered: ‎01-03-2013

Re: Galaxy S7 Edge Pre-order

Hello all! 

 

I am sorry for my delayed response, and please see my responses to each of you below.

 

vulsker - I apologize for any issues you were having with your pre-order of the Samsung Galaxy S7 edge! Were you eventually able to process your pre-order, or are you still experiencing issues?

 

Wheels97 - Having your upgrade become available just after launch is quite perfect timing! If you are interested in receiving an S7 or S7 edge as soon as possible at launch, I would definitely encourage you to pre-order one. 

 

ojkwon - Currently, it does not appear that we have the S7 or S7 edge available as an unlocked device. I would encourage you to keep an eye on BestBuy.com for changes in availability though! 

 

jf240 - To my knowledge Verizon is still accepting 2-year contracts. You can check out the current pricing above! 


Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-23-2016

Re: Galaxy S7 Edge Pre-order

They have moved their plans to no contracts, pay in full for your phone when I was there last time.

Posts: 11,537
Topics: 147
Kudos: 320
Blog Posts: 21
Solutions: 549
Registered: ‎01-03-2013

Re: Galaxy S7 Edge Pre-order

Hello jf240, 

 

Many carriers are in the process of phasing out 2-year contracts in favor of installment billing plans. With that said, Verizon does still allow us to process 2-year contracts with upgrades or porting in your number from another carrier. However, we are not able to process brand new 2-year contracts with Verizon. I hope this clarifies things a bit for you! 

Cheers! 

Tasha|Social Media Specialist | Best Buy® Corporate
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