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Posts: 11,525
Topics: 371
Kudos: 251
Blog Posts: 46
Solutions: 364
Registered: ‎09-29-2008

Re: Samsung Galaxy S6 and S6 Edge FAQ

Hey levkovets1,

 

After cancelling your Sprint service I can certainly understand you being upset you won't be receiving your phone when expected. I did look at your order and show UPS is scheduled to deliver your phone tomorrow 4/14/2015.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 11,525
Topics: 371
Kudos: 251
Blog Posts: 46
Solutions: 364
Registered: ‎09-29-2008

Re: S6 verizon shipping

Hi cyrus102,

 

These phones should be shipping when we have the inventory in stock, and I would not be able to comment on when that would be. I did look at your order and show it is now cancelled. I'm assuming this was at your request?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 11,525
Topics: 371
Kudos: 251
Blog Posts: 46
Solutions: 364
Registered: ‎09-29-2008

Re: Samsung Galaxy S6 and S6 Edge FAQ

Hi xkegsx,

 

I can't agree more that it would be very strange if we shipped this wireless charger expedited while shipping the phone via ground. I looked at your order and see the phone is scheduled to be delivered to you on Wednesday 4/15/2015.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 24
Registered: ‎09-30-2009

Galaxy S6 not available for store pickup?

I would like to buy a Galaxy S6 edge and pick it up in store.  All models say not available for store pickup.  When will this change to be available to buy online and pickup in store?

Member
Posts: 12
Registered: ‎04-10-2015

Re: Samsung Galaxy S6 and S6 Edge FAQ

I'm pretty upset by this whole ordeal to be honest...I think putting down 300$+ several WEEKs before launch day should mandate either actually getting your order on release day or at the very least some estimate on when the order should be complete. I'm 3 days now without getting my order or even anyone telling me when I should expect it. I tried calling my store on released day only to be trasnferred 4 times to some corporate credit services (?) who had no idea what I was talking about and eventually back to my store who essentially told me to wait for an email regarding my order which I still haven't gotten. I try not to be materialistic or overly obsessive about a device, but I'm getting more upset by the hour with the lack of infromation/communication going on.

Member
Posts: 12
Registered: ‎04-10-2015

Re: Samsung Galaxy S6 and S6 Edge FAQ

Just called my BestBuy for an update and again no one has any idea on when my order is going to be fulfilled. On Friday I was told "maybe Monday." Today is Monday and I got told "not today...maybe late this week or next week." Seriously...I've had delays before on ordering iPhone's but this is frustrating on a completely different level.
Posts: 11,525
Topics: 371
Kudos: 251
Blog Posts: 46
Solutions: 364
Registered: ‎09-29-2008

Re: Galaxy S6 not available for store pickup?

Hi pricebl,

 

It sounds like the stores in your area are sold out. We are not able to comment on possible future inventory. The best I can suggest is to keep checking back to see if we have it in stock.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,525
Topics: 371
Kudos: 251
Blog Posts: 46
Solutions: 364
Registered: ‎09-29-2008

Re: Samsung Galaxy S6 and S6 Edge FAQ

Hi Akail,

 

The reason no one has been able to give you an idea, as to when to expect this phone, is that we are not able to comment on possible future inventory levels. The only thing I can really say is you will need to wait for an email advising you your phone is ready to be picked up.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎11-21-2014

Re: Samsung Galaxy S6 and S6 Edge FAQ

Is there any updates on the availability of the Gold/Platinum Verizon 128GB?

 

When are the 128GB models available for order?

 

Will those just be Ship to home?

Posts: 11,525
Topics: 371
Kudos: 251
Blog Posts: 46
Solutions: 364
Registered: ‎09-29-2008

Re: Samsung Galaxy S6 and S6 Edge FAQ

Hi equake,

 

As I've told a number of other users we are not able to comment on any possible future availability of inventory. The best I can suggest is to keep checking back with us.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!