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Registered: ‎09-29-2008

Samsung Galaxy S6 and S6 Edge FAQ

[ Edited ]

This FAQ is dynamic and will be updated as new information becomes available.

 

Which models of the Samsung Galaxy S6 and S6 Edge will Best Buy carry?

  • The Samsung Galaxy S6 will be available in Black Sapphire and White Pearl on all three carriers in 32 and 64GB. The 128 GB version will vary by carrier on bestbuy.com only.

 

  • The Samsung Galaxy S6 Edge will be available in 32 GB and 64 GB models. The 128GB version will be available on a more limited basis depending on carrier.

 

  • The Gold Samsung Galaxy S6 will be available at a later date, as inventory is committed to us we will start taking reservations on or after 4/10.

 

On what carriers will the Samsung Galaxy S6 and S6 Edge be available?

  • AT&T, Sprint and Verizon

 

When will I be able to purchase the Samsung Galaxy S6 and S6 Edge from Best Buy?

  • Launch date is 4/10

 

Will all stores carry the new phones?

  • Yes

  

Are all stores receiving product for launch day?

  • Yes

 

Will the phones be available on BestBuy.com?

  • Yes

 

What will the prices be for the Samsung Galaxy S6 and S6 Edge?

  • Current 2-year activation prices and Installment can be found on BestBuy.com Click Here
  • Installment billing monthly cost varies by memory, term and carrier. See store for details

 

What time is Best Buy opening for the Samsung Galaxy S6 and S6 Edge launch?

  • Stores will open at the normal times these can vary by location. Hours for local stores can be found on BestBuy.com  

 

Can I Pre-order the Samsung Galaxy S6 and S6 Edge?

  • Pre-orders are open NOW in stores and on Bestbuy.com. Most colors, Memory size and carriers are still available; however some may have reached pre order limits or are coming soon

 

When can customers expect to receive a pre-ordered Samsung Galaxy S6 and/or S6 Edge?

  • Pre orders should be available for pickup in stores on launch day   

How long do I have to pick up my pre-order placed in a store once I receive the notification it is ready to be picked up?

  • You have 48 hours to pick up your order before the phone goes back into our general inventory

What new accessories will Best Buy have for purchase?

  • There will be over 90 new accessories for the Samsung Galaxy S6 and S6 Edge on launch day.

 

Can customers use the Best Buy Trade-In program to get a new Samsung Galaxy S6 and S6 Edge?

  • Best Buy welcomes trade-ins on all handsets. Click here to go to the Bestbuy.com trade in Estimator
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-06-2015

Re: Samsung Galaxy S6 and S6 Edge FAQ

Looks like Sprint and Other carriers started shipping pre-orders today 4/6. Bestbuy customer services suggested me to cancel my pre-order. What a shame!!!
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Re: Samsung Galaxy S6 and S6 Edge FAQ

Hey ele_enthu,

 

No representative of ours should have been advising you to cancel your order, but it is true our launch date is 4/10/2015; we will not be shipping the phones prior to that date.

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-09-2015

Re: Samsung Galaxy S6 and S6 Edge FAQ

Hi according to your FAQ:

When can customers expect to receive a pre-ordered Samsung Galaxy S6 and/or S6 Edge?

  • Pre orders should be available for pickup in stores on launch day

I looked at my online order status for the AT&T Galaxy s6 Edge I ordered and It tells me that i will be avalible to pick up on April 19 which is about a week after release and that totally upsetting and takes out the whole idea of pre ordering. I want to know if that is true for other customers or just for me.

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Registered: ‎10-10-2012

Re: Samsung Galaxy S6 and S6 Edge FAQ

Hello rakesh1523-

 

I located your order and it appears that it is expected to be available today, April 10th.  I’m guessing that the original date you saw was simply a placeholder.  However, I would recommend waiting until the store has picked your order and contacted you either by email or phone before heading to the store.

 

I hope that this helps!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-10-2015

Re: Samsung Galaxy S6 and S6 Edge FAQ

I pre-ordered on the 27th March, Just contacted the store I was due to pick it up from and was informed they have not received any AT&T pre-orders, naturally not too happy about this, whats the point of pre-ordering ><
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Registered: ‎04-09-2015

Re: Samsung Galaxy S6 and S6 Edge FAQ

I have the same problem as cos worth but ordered mine earlier. Now I can brag that I got this phone on release date....
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Registered: ‎04-09-2015

Re: Samsung Galaxy S6 and S6 Edge FAQ

The struggle is real.. I'm too impatient lol
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Registered: ‎12-27-2013

Re: Samsung Galaxy S6 and S6 Edge FAQ

Pre-ordering guarantees you will get a device, however, due to inventory constraints with some product launches, not all pre-orders are available on the day of launch.

I am not a Best Buy employee and cannot issue any official responses or assist directly with any issue. Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc., its subsidiaries, or employees. For immediate support, please call Best Buy at 1-888-237-8289 or Geek Squad at 1-800-433-5778.
Posts: 11,508
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Registered: ‎09-29-2008

Re: Samsung Galaxy S6 and S6 Edge FAQ

Hi Cosworth,

 

I haven't heard that any stores are not receiving their ordered inventory on these phones, and I would suggest waiting to see if this store receives their inventory later today.

Allan|Senior Social Media Specialist | Best Buy® Corporate
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